SYSTEM SUPPORT OFFICERS – Airports Company of Zimbabwe (Private) Limited 880 views

Reports to: ICT Operations & Infrastructure
Location: Head Office

Duties and Responsibilities
 Configures and installs applications according to the developer or vendor specifications.
 Installs and configures relevant application components to ensure access as well as application
consistency and integrity.
 Performs daily application backend administration including performance monitoring, optimization,
management of usage, and application incident resolution.
 Applies applications Updates and Patches.
 Administers users’ accounts and assign privileges according to user duties.
 Conducts research and makes recommendations on new application products, features, services,
protocols, and standards.
 Sets up and implements application security.
 Controls and monitors user access to the application.
 Develops, updates, and maintains application documentation, including application standards and
procedures.

Qualifications and Experience
 A degree in Information Technology/Software Engineering/Computer Science or equivalent is a
must.
 2 to 4 years experience in a similar or related environment..
 Experience in Virtualization environment.
 Experience in support of Accounting, HR, and any other ERP systems an added advantage.
 Experience in VMware / Hyper-V / OracleVM / PowerVM is desired.
 Knowledge of Cloud environments AWS, AZURE an added environment.

Skills and competencies
 Analytical thinking and problem-solving skills.
 Strong understanding and knowledge of supporting a complex and distributed systems environment.
 Strong knowledge of Storage systems.
 Analytical, conceptual, and problem-solving skills.
 Understanding of SAN Director Switch zoning concepts.
 Organization skills, specifically in the area of storage management and documentation.
 Interpersonal skills are demonstrated by the ability to interact at all levels within the organization and
with external parties.
 Written and verbal communication, including technical writing skills.