SUPERVISOR: CARD SERVICES – BancABC Zimbabwe 166 views

Acquisitions of issuing partners
• Engagement with card partnership owners at the senior level to acquire new business
• Engagement with shop supervisors and managers to ensure device active ratio is as per set targets
• Regular engagement with branch and head office unit staff to create awareness of new card products

Issuing products portfolio adoption and usage

• Engagement with technology teams to ensure system availability
• Attending business meetings with customers to address any challenges raised
• Maintain all product governance papers

Issuing portfolio profitability

• Assist business units achieve sales targets
• Customer engagement forums to inculcate Payment culture
• Co-ordinate teams to establish new digital/automated processes to save costs

Stakeholder and Partnership relationship management

• Build strong relationships across the business
• Lead by example in building strong internal and external relationships, displaying sound abilities to listen, advise, influence, negotiate, and make presentations at all levels
• Identify opportunities to leverage opportunities and share knowledge and lessons learned

Effective teamwork, self-management, and alignment with group values

• Demonstrate pride in BancABC and Atlas Mara’s brand and values
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow, anticipating obstacles, juggling priorities
and following through on objectives within agreed timeframes and
according to quality standards
• Act in an ethical, transparent, and morally defensible manner, including
highlighting unethical practices
• Continually share, debate, and communicate learnings
• Flag and debate issues constructively
• Promote a cooperative climate in working with others to achieve shared
goals
• Display skill at mentoring/coaching others and resolving conflict

Qualifications and Work Experience

• Bachelor’s Degree in Business Management, Finance, Economics, or related fields;
• 3 years’ experience in Card related fields (acquiring, issuing, merchant relationship, and mobile money
acceptance).

Skills and Competencies:

• Excellent interpersonal and communication skills with an ability to be assertive when necessary
• Able to interact confidently with senior stakeholders
• Sound planning and organizing skills with an ability to work with minimal supervision
• Deadline driven
• Problem-solving
• Proactive, resilient, and tenacious
• Excellent observation skills
• Ability to read and interpret specific directions
• Responsive and strong decision-making abilities, reflecting a sound and professional image.
• Highly analytical and attentive to detail
• Ability to identify opportunities to leverage opportunities and share knowledge and lessons learned
• Must be able to communicate with a wide variety of third-party vendors and processor support teams.

Job-Related Knowledge

• Knowledge of new product governance, control, and risk management
• Knowledge of the full MS Office suite and MS Projects
• Ability to understand the Technical Architecture of all existing and proposed solutions for digital banking