Cassava Smartech is looking for a versatile and dynamic Service Delivery Manager to join its SASAI Technical Services team. The role exits to manage the day-to-day operations and support of the organisations systems as per business requirements and ensure continuous uptime.
Duties And Responsibilities
Key Responsibilities
Manages system operations processes and procedures including system performances, disaster recovery, design, and implementation.
System support and optimization- Azure optimization.
System stabilization – Evaluate problem areas and decides corrective actions to improve performance and/or maintain reliability, security and integrity of systems
Innovation – Recommends new technologies and manages systems upgrades.
Product development – Manage the implementation of new products and services on the platform.
Ensures that all organizations’ applications and services are available in line with best practice through direct reports.
Plans periodic system activities, procedures, and delivery schedules for implementation.
Provide liaison to internal and external stakeholders on all matters relating to services, applications and processes.
Manage the change control process on applications and seeks full approval from senior management.
Analyse the need for systems and applications in view of Use Cases by defining technical requirements and feasibility of implementation.
Facilitates the identification of feasible solutions in support of business requirements.
Monitor the implementation of Roles and Responsibilities on all systems and ensures best practices and policies are followed.
Provides corrective action to system incidents and advise on all permanent issue resolution.
Qualifications And Experience
Qualification, Skills and Experience
• A Degree in Information Systems, Computer Science or equivalent.
• Microsoft certified Azure AI Engineer Associate
• Microsoft certified Azure Administrator Associate
• A professional or vocational qualification is an added advantage
• 4 years’ experience in a similar or related environment, with at least 1 year in a managerial position.
• Excellent communication and interpersonal skills.
• Innovative & adaptable.
• Honesty & integrity is a must
Job Summary
More Information
- Job Application Details How To Apply Interested and qualified candidates should visit our recruitment portal, register, and apply by the 22nd of September 2021, on the link below Only short-listed candidates will be contacted. https://careers.cassavasmartech.co.zw/.../service.../
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