SERVICE CENTRE MANAGER
(Mutare, Causeway, Chitungwiza and Esteem Bulawayo)
Reporting to the Regional Manager, the incumbent will be responsible for providing operational oversight and implementing strategies to manage risk, enforce compliance, and drive business growth and profitability, sales growth, customer satisfaction and service delivery.
Job Summary
- Job Type: Full-time
- Location: Mutare, Zimbabwe
- Category: Banking
- Salary: an attractive remuneration package commensurate with qualifications and experience
- Closing Date: 2026-09-27
Key Responsibilities
- Sales and business development
- Service delivery and overall customer experience management
- Credit management
- Ability to create a supportive, high-performance work culture
- Strategy, reporting and budgetary control
- Risk management, compliance and internal controls
Requirements
- Business degree
- Full IOBZ Diploma
- At least 5 years’ retail banking experience
- High level of professionalism
Salary
an attractive remuneration package commensurate with qualifications and experience
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become a Service Centre Manager in Zimbabwe?
Most banks require a degree in Banking, Finance, Business Administration, or a related field from a recognized Zimbabwean university or institution. Professional certifications such as ACIBZ (Associate of the Institute of Bankers of Zimbabwe), CIS, or an MBA are highly advantageous. Prior experience in banking operations or customer service management is typically essential.
What are the typical day-to-day responsibilities of a Service Centre Manager?
You will oversee branch operations, manage staff performance, ensure compliance with RBZ regulations, and maintain service quality standards. Daily tasks include cash management, customer complaint resolution, sales target monitoring, and liaising with head office on operational matters. You are also responsible for security protocols and audit readiness.
How does workplace culture and employer expectations differ for managers in Zimbabwean banks?
Zimbabwean banking culture emphasizes hierarchy, respect for seniority, and strong relationships with clients and regulators. Employers expect long hours during month-end and audit periods, plus flexibility with cash shortages or system downtime. Dress codes are formal, and community visibility through corporate social responsibility is increasingly valued.
What career progression opportunities exist for Service Centre Managers in Zimbabwe?
Strong performers can advance to Area Manager, Regional Operations Manager, or Head of Retail Banking positions. Some transition to specialist roles in risk, compliance, or digital banking transformation. International exposure through regional banks or secondments to parent companies abroad is possible with proven track records.
What benefits should I expect as a full-time Service Centre Manager in Zimbabwe?
Standard packages typically include medical aid cover, pension contributions, annual leave of 20-25 days, and performance bonuses. Some banks provide housing or vehicle allowances, school fee assistance, and funeral cover. Benefits vary significantly by employer size and whether the bank is local, regional, or international.
How do I apply and what do Zimbabwean banks look for in candidates?
Apply through bank websites, LinkedIn, or recruitment agencies like CV People Africa and Manpower Zimbabwe. Employers prioritize candidates with clean credit records, no criminal history, and strong references from previous banking roles. Demonstrated leadership during cash crises, digital banking knowledge, and fluency in local languages beyond English can distinguish your application.
