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Epiroc is inviting applications for the position of Service Administrator based in Harare, Zimbabwe .
This onsite role offers an excellent opportunity for a highly organized and detail-oriented professional to support the company’s Parts and Services Department through efficient administration and service coordination. The successful candidate will play an important role in ensuring smooth service delivery operations by coordinating service activities, managing customer service documentation, supporting workshop operations, and maintaining accurate ERP records.
About Epiroc
Epiroc is a global leader in productivity and sustainability solutions for the mining and infrastructure industries. The company is committed to driving innovation that supports the global energy transition while creating value for customers, employees, and communities. Guided by the values of Collaboration, Commitment, and Innovation , Epiroc provides an environment where employees can grow professionally while contributing to a more sustainable future.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administration
- Closing Date: 2026-07-21
Key Responsibilities
- Providing administrative support to the Parts and Services Department.
- Preparing service and workshop quotations.
- Obtaining customer service orders.
- Creating and managing service jobs within the ERP system.
- Capturing labour, parts, materials, and service transactions accurately.
- Coordinating the ordering, availability, and expediting of parts for service and workshop activities.
- Raising part re-orders and demand requests based on workshop requirements.
- Processing orders for external service providers.
- Investigating and resolving service administration and invoice-related queries.
- Preparing and following up on customer quotations.
- Liaising with the Supply Chain team to ensure timely delivery of parts and internal sales requirements.
Requirements
- A Diploma or Degree in Accounting or Business Administration.
- A minimum of two (2) years’ experience in an administrative or customer service role.
- Proficiency in ERP Info M3.
- Experience using Salesforce.
- Advanced Microsoft Office Suite skills.
- Strong organizational, communication, and problem-solving abilities.
- High attention to detail and the ability to manage multiple priorities effectively.
How to Apply
To apply, please visit: careerprofile.epiroc.com
About the Company
Epiroc AB is a Swedish manufacturer of mining and infrastructure equipment. It is headquartered in Stockholm, Sweden and has its manufacturing facilities in Sweden, the United States, Canada, Australia, China, India, Japan, and Germany.
Frequently Asked Questions
What qualifications and experience are typically required for a Service Administrator role in Zimbabwe?
A diploma or degree in Business Administration, Office Management, or a related field is often preferred by employers. Practical experience in an administrative support role, especially within a technical or service-oriented industry, is also highly valued.
What are the typical day-to-day responsibilities of a Service Administrator in Zimbabwe, especially for a company like Epiroc?
You would manage service schedules, process service reports, and handle customer inquiries related to service operations. This often includes coordinating with technicians, managing parts requisitions, and assisting with invoicing or record-keeping for maintenance activities.
What is the typical work culture and what are the general expectations for a Service Administrator in Zimbabwe?
Professionalism, reliability, and strong communication skills are highly valued in the Zimbabwean corporate environment, particularly in service-oriented roles. Employers expect proactive problem-solving, attention to detail, and an ability to work effectively both independently and as part of a team.
What are the realistic career progression opportunities for a Service Administrator in Zimbabwe?
A Service Administrator can progress to roles like Senior Administrator, Office Manager, or even move into specialized areas such as Logistics Coordination or Human Resources. Further education and consistent high performance can unlock management positions within the company or related industries.
What kind of benefits can a Service Administrator typically expect in Zimbabwe?
Standard benefits usually include statutory leave provisions such as annual, sick, and maternity leave, as well as contributions to a pension scheme. Many established companies in Zimbabwe also offer medical aid coverage, which is a significant and valued benefit.
What is the best way to apply for this role in Zimbabwe, and what do employers typically look for in applications?
Submit a well-structured CV and a concise cover letter highlighting your relevant experience, administrative skills, and any exposure to technical service environments. Employers seek candidates who demonstrate strong organizational abilities, attention to detail, and excellent communication skills.