SENIOR OPERATIONS CLERK – BancABC Zimbabwe

DESCRIPTION

Purpose is to assist Back office Supervisor in overseeing the back-office department and ensure efficient processing of customer transactions and provide a support service to the front office. To safeguard customer mandates and maintain high standards of confidentiality and security.

Business Unit: Retail and SME Banking Division
Geographical Area: Zimbabwe Department Retail & Business Banking

DUTIES
REAL TIME GROSS SETTLEMENT TRANSACTIONS AND INTERNAL FUNDS TRANSFERS
Supervision and ensure processing of customer instructions from the tellers for checking as and when they are received.
Validates the instructions collected from the tellers daily by checking completeness and correctness of information provided and that the customer signature(s) has been verified and the instruction has been stamped to ensure that the instruction is ready for processing
Checks and validates customer accounts by using FCC to ensure that the transfer can be effected from the customer’s account
Advises customer by phone/ e-mail to update them where transfers cannot be effected because of insufficient funds as necessary.
Refers transactions that are out of the ordinary for confirmation.

Approves customer instruction by signing it as authorization for all instructions below USD$10000.00 daily.
Seeks approval of all transfers of USD$10000.00 and above daily by sending them to the Branch Manager Team Leader Customer Service for authorization.
Receives authorized transfers from Back Officer Supervisor daily for processing and forwards all authorized instructions to Back Officer Clerk for capture on FCC System.
Sends T/T instructions to Treasury Back Office for for futher processing by midday daily.
Receives processed instructions from Back Office Clerk daily for authorization on the FCC System.
Authorization of teller transactions.
Authorizes transaction in the FCC System by checking correctness of details on the system against the physical instruction to ensure correct of input daily.

ACTIONING OF DAILY REPORT
Prints the previous day’s reports from FCC for tick-back every morning together with the previous day’s physical instructions for verification daily.
Ticks ,signs and hand over reports to Branch Manager for daily scrutiny.

RECONCILIATION OF SUSPENSE ACCOUNTS
Balances relevant suspense verify whether entries through the correct
Investigates anomalies verifying originators necessary steps to regularize

STAFF SUPERVISION
Ensures that the Back-Office their duties according to laid down procedures by quality checking their work on daily basis to ensure that errors are minimized
Ensure that departments are adequately manned by close monitoring of subordinates to avoid backlogs and disruptions in workflow daily
Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off
Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access

REQUIREMENTS
Knowledge of legal and regulatory issues typical for the Country and banking systems
Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations, including strategy, product/services design credit risk management, credit underwriting, collections etc
Design, credit risk management, credit underwriting, collections, etc. quality checking their work on a daily basis to ensure that errors are minimized.
Ensures that the departments are adequately manned by close monitoring of subordinates to avoid backlog and disruptions in work flow daily.
Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off.
Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access to information needed for the efficient delivery of service.

Skills and Competencies
Positive attitude.
Attention to detail.
Risk awareness.
Task oriented
Efficient time management.
Ambitious and energetic, able to get things done.
Confident and resilient.