SENIOR IT OFFICER 81 views

Job description:
A reputable company in the manufacturing sector is looking for a qualified and experienced candidate to fill in the position of SENIOR IT OFFICER

Responsibilities:
Handles first level support of hardware, applications and operating systems, technical consultation and networking.
Serves as a productive project team member by completing assigned tasks and assisting projects with technology implementations and innovations
Performs software installations on company computers and configures applications as specified
Working knowledge and understanding with a variety of technologies to effectively support end- users
Supervise other IT Support staff and local IT consultants\contractors, when applicable and provide support to all organizational projects and offices
Understands organizational operations and how IT can be used to create value and competitiveness

•Maintain an updated inventory of all IT equipment and coordinate receiving, distribution and repairs of all IT equipment
Ability to interact with a broad range of end-users and use various technical resources to provide support including providing user training
Demonstrates ownership of customer issues and independently seeks solutions
Works on assignments that are routine in nature
Has ability to recognize situations that deviate from accepted practice and seeks managerial advice prior to acting
Manage and collaborate with third party suppliers where appropriate and ensure that vendor performance and provision of services and quality is in line with the organization’s expectations that enable the organization to meet or exceed service levels
Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment
Working knowledge and understanding with a variety of technologies to provide network connectivity across projects offices, including WiMax, fibre and VSAT technologies
Support organizational wide priorities by ensuring optimal support and timely resolution of incidents

Qualifications
Bachelor’s Degree in Computer Science, Information Technology or related field, or equivalent
5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment
• Vendor and specialized industry training will be added advantage (Cisco, Microsoft)
Understanding of Information Technology industry practices
Solid knowledge and experience with incident management and operations services tools and systems
• Proficiency in Hardware troubleshooting and basic repairs
Proficiency with MS Office Suite 2013, 2016, Windows 7, 10, Exchange 2010/2013, Office 365, Active Directory and network antivirus
Basic knowledge of Cisco routers/switches and other networking devices