Sales & Reservations
We are looking for a passionate, conservation and sales-driven individual to join our sales team.
Chilo Gorge Safari Lodge is a luxury safari lodge on the edge of Zimbabwe’s Gonarezhou National Park. Sustainability and conservation are central to everything we do at Chilo Gorge Safari Lodge, and we understand that the local community Is vital to protecting the national park.
When joining the team at Chilo Gorge Safari Lodge you are joining a vision and a movement of community-led conservation producing a unique and intentional luxury safari experience in one of Africa’s most remote wilderness areas. We strive to engage the world in what we do by delivering a safari experience that will linger for all the right reasons – unforgettable wildlife sightings, breathtaking scenery and spaces, world-class guiding and the sharing of our vision and culture.
Chilo Gorge Safari Lodge is currently looking to fill the following position:
As a Reservations & Sales Consultant we are looking at you for providing excellent customer service and travel advice for our travel agents and direct travellers, finding the right fit of safari product from our range of offerings and tailoring the safari experience in Gonarezhou to our guests’ needs and interest.
Your responsibilities include:
Sales
- Pro-actively qualify enquiries and increase conversions of B2B and B2C sales
- Contribute to creating a sales strategy with a focus on the increase of conversions and increasing length of stay per customer
- Create a strategy of telling Chilo’s story in the sales process
- Building relationships with agents
- Create and implement a strategy of partnerships with like-minded businesses
- Creating of packages with other safari lodges
- Other partnerships
- Sales call support with local and overseas agents
- Support in creating marketing and sales collateral
- Close working relationship with marketing to ensure sales and marketing strategy are aligned.Reservations
- Managing enquiries and sales pipeline within the Reservations System (Res Request)
- Answering enquiries and all relevant questions
- Management of all arrangements pertaining to a customer’s travel
- Dietary requirements
- Covid policies
- Transfer arrangements
- Pre & post-safari arrangements
- Invoicing
- Build a strong relationship with travellers and agents and provide excellent and consistent customer care and problem solutions
- Organise and coordinate FAM Trips, Educationals and Press trips
- Track sales against budget and help to adjust strategies where necessary
- Post-travel engagement
Database
- Database implementation and management (Hubspot)
Important Notice
We are a small team and In the progress of putting Chilo Gorge Safari Lodge and Gonarezhou on the map. Our vision is to become a brand known for Intentional travel to one of Africa’s most remote wilderness areas with focus on community-led conservation. Being part of a developing brand comes with a lot of opportunities and the need to be flexible within your job description. Be prepared for a growing, ever-changing and dynamic environment while we embark on this journey of realising our vision, together.
Requirements:
- Degree or diploma in business or tourism studies
- Minimum 2 years experience in reservations and converting sales
- Knowledge and experience with Zimbabwe as a travel destination
- Knowledge of ResRequest advantageous
- Strong communication skills
- Values of pro-activeness and continued growth
- A can-do attitude that will enable to overcome challenging situations together
- Proven problem-solving skills
- Excellent computer skills (word, excel, powerpoint), speedy typer
- Conservation-driven
- Experienced and passionate traveller
More Information
- Job Application Details APPLY NOW EMAIL: [email protected] www.chilogorge.com
- This job has expired!
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