Job Summary
Responsible for generating the maximum possible amount of profitable sales through the achievement of sales targets and creation and maintenance of sustainable customer relations. He/she is also responsible for ensuring and providing exceptional and professional guest service experiences.
Duties And Responsibilities
- Receiving bookings from customers and prepare and send quotations as requested.
- Following up on all quotations sent out and deal with them conclusively.
- Identifies and exploit new sales opportunities with existing and potential customers.
- Conducts physical sales calls and tele-sales to new and existing customers.
- Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Monitoring daily bookings and ensure assigned rooms are prepared prior to check-in.
- Overseeing check-in and check-out procedures, including reservations and financial transactions.
- Liaising with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs before check-in.
- Collecting Guest feedback during guest stay and departure along with their likes and dislikes.
- Coordinating and managing communication between guests and staff and follow up to ensure customer concerns are resolved promptly.
- Liaising with service departments in order to ensure that guests are provided with an overall comfortable experience.
- Analyzing customer feedback from hotel guest feedback sheets and online reviews and suggest ways to improve ratings
- Providing information to guests about the Hotel & Casino services including breakfast and dining options.
- Recommending local tourist spots including shops and sight-seeing.
- Promoting all hotel amenities, conveniences and activities offered.
- Performing Front Office cashier activities as and when required.
- Carrying out any other duties as delegated by Superior.
Qualifications And Experience
- Degree or HND in Sales & Marketing, Tourism & Hospitality, or related field.
- A certificate in Digital Marketing will be an added advantage.
- At least 3 years’ experience working in a similar environment and/or at the same position.
More Information
- Job Application Details How To Apply Interested candidates should submit written applications together with copies of CV’s to [email protected] not later than the 04th of November 2022.