Sales Consultant x2 201 views

Job Purpose

• To offer quality service by interacting with (walk-in and telephone) customers, providing product or service information and meeting set business revenue targets.

Duties And Responsibilities

Key Responsibilities

• Sales and distribution of all the Group’s products and services to customers

• Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.

• Sell the full range of available Econet and group companies products and services in an effort to attain shop targets

• Identifies customer needs and makes the appropriate sale.

• Greets and acknowledges walk in customers in the shop customer

• Documents, escalates, and communicates to customers unresolved queries.

• Configures various devices for internet use that is handsets, computers, modems, routers

• Recommends new ways of handling customer queries to the Territory Lead to improve service delivery

• Tracks and communicates competitor activities

• Ensures the shop displays relevant POS material that has been produced to enhance brand competitiveness

• Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.

• Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.

• Receives cash from customers, verifies and receipts all transactions accurately.

• Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure

• Prepares sales & stocks (daily, weekly and monthly) reports

• Reports all incidents and accidents relating to SHE to Territory Lead

• Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.

• Maintains a tidy workstation in line with the company’s clean desk policy.

• Grooming and etiquette – wear appropriate uniforms and name tags consistently

Qualifications And Experience

Qualification, Skills and Experience

• Higher National Diploma (two years) in Marketing, Sales or equivalent.

• 1 to 2 years’ experience in a similar or related environment.

• Ability to work with minimum supervision.

• Excellent systems navigation and computer handling skills.