Returns Manager 319 views

Department: OPERATIONS

Reporting to: OPERATIONS DIRECTOR

Main purpose of Job: This role exists to ensure returns are received, checked and processed within agreed timelines in

line with the Company’s returns policy and procedures.

Main Duties and Responsibilities Summary:

• Receiving returned goods from all branches

• Evaluation of the reason and nature of product malfunction in line with warranty arrangements if any

• Communicating with product manufacturers on the nature of the return.

• Liaising with customers and giving them feedback on their product.

• Evaluating warranty/guarantee arrangements.

• Addressing common manufacturer’s faults on respective product lines with the Product suppliers.

• Assist the customers on how to operate/use the product to avoid further returns.

• Assist branch staff with product knowledge so they assist customers at the point of purchase.

• Evaluating manufacturer’s performance based on returns and complaints.

• Strategically plan and manage the movement of returns to and from the manufacturers and back to client.

• The post holder will be expected to undertake other duties commensurate with the level of the post.

Qualifications And Experience

Person Specification:

• A Commercial Degree or Equivalent.

• Postgraduate qualification/ MBA/ MBL an added advantage

• 10 years’ experience in Procurement and/or Logistics.

• Solid understanding of returns procedures.

• Ability to multi task

• Be able to communicate at all levels