Job Summary
- Type: full-time
- Location: Harare
- Category: Sales & Operations
- Closing Date: 2026-09-08
Key Responsibilities
- Champion outstanding customer service standards.
- Coach and develop frontline teams on product knowledge and service delivery.
- Strengthen relationships with retail partners and stakeholders.
- Identify service gaps and implement improvement initiatives.
- Monitor customer and partner feedback to continuously enhance the customer journey.
- Generate and convert business opportunities.
- Support and coach agents and area leads to achieve sales goals.
- Monitor sales performance and identify growth opportunities.
- Implement sales strategies that increase revenue and market penetration.
- Coordinate activations, events, and campaigns that drive customer acquisition.
- Conduct audits across booths, branches, partners, and cash facilities.
- Perform cash counts and reconciliations.
- Ensure readiness and maintenance of operational sites.
- Monitor compliance with KYC, regulatory, and internal control requirements.
- Manage budgets and operational resources effectively.
- Analysing market and operational data to identify expansion opportunities.
- Assessing and recommending new locations based on business viability.
- Building relationships with strategic retail and distribution partners.
- Contributing to initiatives that improve profitability and market presence.
Requirements
- Experience in retail operations, sales supervision, branch management, or a similar leadership role.
- Strong knowledge of customer service principles and sales management.
- Experience managing operational controls, audits, and compliance processes.
- Ability to analyse data and identify business growth opportunities.
- Excellent stakeholder management and relationship-building skills.
- Strong leadership, coaching, and problem-solving abilities.
- Experience in financial services, fintech, retail, or FMCG will be advantageous.
How to Apply
About the Company
Mukuru stands as a prominent financial services provider within Zimbabwe, specialising in critical remittance services from the diaspora. The company facilitates the seamless transfer of funds, enabling countless Zimbabwean families to receive essential financial support from relatives abroad. With an extensive network of payout points spanning major cities like Harare and Bulawayo, as well as rural areas, Mukuru ensures broad accessibility. Beyond cash collection, their offerings often include convenient mobile wallet top-ups and bill payment solutions, addressing diverse financial needs. Mukuru's commitment to reliable and efficient cross-border money transfers plays a pivotal role in supporting the economic well-being of many communities across Zimbabwe.
Sending money home to Zimbabwe, made simple and reliable.
Frequently Asked Questions
What qualifications do I need to become a Retail Sales & Operations Supervisor at Mukuru in Zimbabwe?
Most employers look for a diploma or degree in Business Administration, Retail Management, Marketing, or a related field. A minimum of 2–3 years' experience in retail sales, customer service, or supervisory roles is usually expected. Additional certifications in customer relationship management or operations can strengthen your application.
What are the typical day-to-day responsibilities of this role?
You would supervise daily sales activities, manage and coach frontline staff, ensure compliance with company procedures, and handle customer escalations. The role also involves stock or cash reconciliation, preparing reports for management, and ensuring targets are met. Strong attention to operational detail is essential.
What work culture and expectations should I be aware of in Zimbabwe?
Zimbabwean workplaces generally value punctuality, respect for hierarchy, and clear communication with supervisors. Employers expect reliability, integrity (especially with cash handling), and a customer-first attitude. Being adaptable during busy periods such as month-end or festive seasons is often expected.
What career growth paths are available from a supervisor role like this?
Successful supervisors typically progress to Branch Manager, Area Manager, or Regional Operations Manager positions within retail or financial services companies. Growth depends on performance, leadership skills, and willingness to relocate between branches. Gaining experience across multiple functions, such as compliance or training, can accelerate advancement.
What benefits are commonly offered for supervisory roles in Zimbabwe?
Typical benefits include paid annual leave, medical aid contributions, and pension fund participation as required by Zimbabwean labour law. Some employers also offer performance bonuses, staff discounts, or funeral cover. Specific packages vary by employer and should be confirmed during the offer stage.
How do I apply, and what do employers in Zimbabwe look for in candidates?
Applications are usually submitted via the company's careers portal or by email with a CV and cover letter tailored to the role. Employers look for verifiable references, clean integrity records (especially for cash-handling roles), and demonstrated leadership experience. Prepare for interviews that include scenario-based questions on handling customers and managing teams.