Our Client is looking for a Relationship Manager to build and preserve trusting relationships with its customers. They will rely on the Relationship Officer to find ways to outperform their competition and maintain their company’s positive image.
Duties And Responsibilities
Facilitating activities for SMEs for the year and tracking to ensure KPIs are achieved.
• Training of SMEs on various courses, e.g., Budgeting, Pitching, Proposal etc.
• Fostering partnership that generate value to SMEs.
• Generating sales leads and applying sales techniques to refer deals fast and effectively.
• Engaging SMEs to support the budget for new customers which is more than 50 a day.
• Developing and fostering a culture of innovation and continuous improvement to keep abreast of customers’ needs and expectations.
• Relationship management of clients by maintaining a regular contact and keeping abreast of developments of client operations and needs.
• Ensure service superiority by developing and fostering a superior service culture through quality circles, total quality management and adhering to service level agreements.
Qualifications And Experience
Business Degree or Equivalent
Over 5 years banking experience in retail at sales and relationship officer level
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
Job Summary
More Information
- Job Application Details How To Apply Interested candidates to forward their CVs to [email protected] with the subject "Relationship Officer" Deadline 19 May 2021