DUTIES
Writes and enforces Standard Operating Procedures (SOPs) for the section
Plans, monitors and implements the registration and renewal strategies and (SOPs)
Maintains an accurate database of practitioners and institutions
Recommends modern data management approaches
Receives processed instructions from Registry Clerk daily for first authorization on the Registry System.
Authorises registration or renewal applications in the Registry System by checking correctness of details on the system against the physical instruction to ensure correct input daily and forwards to the next level of authorisation
Provides prompt feedback to applicants on the outcome of their assessments
Ensures customer satisfaction through the management of an online portal system
Supervises subordinates and ensures that the Registry Clerks perform their duties according to laid down procedures by quality checking their work on a daily basis to ensure that errors are minimized.
Ensures that the department is adequately manned by close monitoring of subordinates to avoid backlog and disruptions in work flow daily.
Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access to information needed for the efficient delivery of service.
Conducts new institution verification visits
Prepares registrations and renewal reports as required, liaising with the Database Administrator and keep track of any upgrades within the system
Facilitates the process of Board Examination as delegated
Performs secretarial duties for Council committees as assigned
Any other duties as assigned by the Regulatory Services Manager
REQUIREMENTS
Degree in Business Studies / Information Technology
At least 3 years of working experience in a fast-paced environment and a similar position
Highly experienced in managing databases
Excellent organizational, communication, negotiation, and multitasking skills
Good command of English both oral and written
Ability to remain calm under pressure without losing a customer service oriented attitude
Problem solving skills and diplomacy
Great attention to detail, Excellent Communication internal and external
Job Summary
More Information
- Job Application Details TO APPLY Interested and qualified candidates should submit an application letter and a detailed CV by Friday 16 December 2022 to: [email protected] Internal candidates are encouraged to apply. Please note that only shortlisted candidates will be communicated to.