Organization Name: Zimbabwe Tourism Authority
# VACANCIES
To ensure compliance with the regulatory requirements of the Tourism Act and statutory instruments related to registration, grading and general standards in the tourism and hospitality industry.
Job Summary
- Type: full-time
- Location: Harare
- Category: Tourism & Hospitality
- Closing Date: 2026-05-05
Key Responsibilities
- Familiarize with all relevant statutory requirements for the tourism sector.
- Identifying unregistered operators.
- Conducting the inspection and grading processes.
- Evaluating and assessing the rating of the facilities.
- Writing inspection and grading reports and make recommendations.
- Provide consultations to potential and existing operators.
- Assigning DTF number to applications.
- Issuing reminders on all lapsed licenses.
- Create and regularly update operator’s database.
- Calculation of penalties and invoicing of applicants.
- Attending to clients’ queries, enquiries and requests are attended to timeously.
Requirements
- Bachelor’s Degree in Tourism/Hospitality Management or equivalent.
- A minimum of one year working at a similar role in the Tourism and Hospitality industry or related industry.
- Computer literate with specific reference to Data Management.
How to Apply
Interested candidates should submit applications by email or hand post enclosing detailed Curriculum Vitae (CV) with names and contact details of traceable referees by 05 May 2024. Copies of relevant academic and professional certificates should also be attached and sent to:
The Board Chairman
Zimbabwe Tourism Authority
5th Floor, Tourism House
HARARE
Email: [email protected]
About the Company
The Zimbabwe Tourism Authority, is Zimbabwe's tourism's governing body formed as an act of parliament and operates under the mandate of the Tourism Act of Zimbabwe of 1996. It has its headquarters in the main business district of the capital city of Zimbabwe, Harare. The Zimbabwe Tourism Authority is mandated to market Zimbabwe and falls under the Ministry Of Tourism.
Website: https://zimbabwetourism.net/
Frequently Asked Questions
What are the typical qualifications and certifications required for a Registration, Licensing and Quality Control Officer role in Zimbabwe?
Generally, a degree in Tourism & Hospitality Management, Environmental Science, Law, or Business Administration is preferred. Relevant experience in regulatory compliance, inspections, or quality assurance within the tourism sector is also highly valued.
What does a typical day look like for a Registration, Licensing and Quality Control Officer at the Zimbabwe Tourism Authority?
Daily tasks involve conducting inspections of tourism facilities to ensure compliance with national standards and regulations. You would also process applications for new registrations and licenses, and address quality control issues to maintain high service standards across the industry.
What is the work culture like for a regulatory role within a government authority in Zimbabwe, and what are the expectations?
The work culture often emphasizes professionalism, adherence to public service ethics, and meticulous attention to detail in regulatory enforcement. Expectations include strong integrity, clear communication with stakeholders, and a commitment to promoting quality standards within the Zimbabwean tourism sector.
What are the realistic career progression opportunities for a Registration, Licensing and Quality Control Officer within the Zimbabwe Tourism Authority?
Successful officers can advance to senior officer or supervisory roles within the same department, specializing in specific areas like policy development or compliance auditing. Further growth might involve moving into management positions within the ZTA or related government ministries.
What kind of benefits, such as leave, medical aid, or pension, can I expect in this role at a Zimbabwean government authority?
Standard benefits usually include a structured leave package, access to a medical aid scheme, and participation in a contributory pension fund. Other potential benefits might encompass professional development opportunities or allowances depending on the specific terms of employment within the ZTA.
What key attributes and documents do employers in Zimbabwe typically look for when hiring for this type of regulatory role?
Employers seek candidates with strong analytical skills, a solid understanding of tourism legislation, and excellent communication abilities. A well-prepared CV, certified copies of academic certificates, and professional references are essential for the application process.