Zimnat Is Hiring! Zimnat is a diversified financial services provider offering integrated solutions across Life Assurance, General Insurance, Asset Management and Microfinance. The organisation is committed to empowering individuals and SMEs through responsible lending, strong portfolio management and customer-focused financial solutions. Zimnat is inviting applications from suitably qualified and results-oriented professionals for the following positions: 1. Recoveries Officers (2 Posts) – Zimnat Microfinance
The Role
The Recoveries Officers will be responsible for managing delinquent loan accounts and contributing to the maintenance of a healthy and sustainable loan portfolio in line with Zimnat’s credit and risk management frameworks.
Job Summary
- Type: contract
- Location: Harare
- Category: Finance
- Closing Date: 2026-08-12
Key Responsibilities
- Follow up on delinquent accounts through calls, SMS, field visits and formal notices.
- Negotiate repayment plans and ensure customers adhere to agreed terms.
- Conduct field investigations on overdue clients where necessary.
- Prepare daily and weekly arrears reports for management.
- Support litigation processes, including preparation of documentation for Small Claims Court and liaison with legal practitioners.
- Assist in maintaining, reconciling and analysing written-off and non-performing loan portfolios.
- Maintain updated records of client interactions and payment arrangements.
- Recommend appropriate recovery strategies for difficult accounts.
- Work closely with branch teams to maintain healthy loan portfolios.
Requirements
- Degree or Diploma in Banking, Finance, Business Management or related field.
- At least 2 years’ experience in debt collection or recoveries within a financial institution.
- Valid driver’s licence is an added advantage.
- Knowledge of court processes, including Small Claims Court and litigation of bad debts.
- High ethical standards and professionalism.
- Strong negotiation and communication skills.
- High levels of integrity, persistence and attention to detail.
- Ability to handle difficult conversations professionally.
- Good analytical and problem-solving skills.
How to Apply
To apply, please visit: tenddaidev.com
About the Company
The Zimbabwean dollar was the name of four official currencies of Zimbabwe from 1980 to 12 April 2009. During this time, it was subject to periods of extreme inflation, followed by a period of hyperinflation.
Website: https://zimnat.co.zw/
Frequently Asked Questions
What qualifications and experience are typically required for a Recoveries Officer role in Zimbabwe?
A degree or diploma in Law, Finance, Business Studies, or a related field is usually expected. Employers often look for candidates with at least 2-3 years of experience in debt collection, credit control, or legal recoveries, preferably within the financial services sector.
What are the primary day-to-day responsibilities of a Recoveries Officer in Zimbabwe?
Daily tasks involve managing a portfolio of non-performing loans, contacting debtors to negotiate repayment plans, and initiating legal proceedings where necessary. You'll also be responsible for maintaining accurate records, preparing reports, and ensuring compliance with local financial regulations.
What is the typical work culture and what are the expectations for a Recoveries Officer in a Zimbabwean financial institution?
The work culture is generally professional and results-oriented, with a strong emphasis on achieving recovery targets and meticulous record-keeping. Expect to work within established legal frameworks and internal company policies, often requiring resilience, strong negotiation skills, and adherence to ethical collection practices.
What are the realistic career progression opportunities for a Recoveries Officer in Zimbabwe?
Successful Recoveries Officers can progress to Senior Recoveries Officer, Team Leader, or even Recoveries Manager positions within the finance department. There are also opportunities to move into related fields like Credit Risk Management or Legal Affairs.
What typical benefits can a Recoveries Officer expect in a Zimbabwean financial institution?
Standard benefits usually include statutory leave, contributions to a medical aid scheme, and a pension fund. Some employers may also offer performance-based bonuses, transport allowances, or funeral policy coverage.
How should I apply for Recoveries Officer roles in Zimbabwe, and what do employers typically seek in applications?
Applications are usually submitted online through company websites or job portals, requiring a detailed CV and cover letter tailored to the role. Employers prioritize candidates demonstrating strong negotiation, communication, and analytical skills, along with a solid understanding of Zimbabwean debt recovery laws and procedures.