Zimnat Microfinance is part of the Zimnat Group, a diversified financial services provider offering integrated solutions across Life Assurance, General Insurance, Asset Management and Microfinance. We are committed to empowering individuals and SMEs through responsible lending, strong portfolio management and customer-focused financial solutions. Zimnat Microfinance is seeking suitably qualified and results-oriented Recoveries Officers. The role is responsible for managing delinquent loan accounts and contributing to the maintenance of a healthy and sustainable loan portfolio in line with the organisation’s credit and risk management frameworks.
Job Summary
- Type: full-time
- Location: Harare
- Category: Banking
- Closing Date: 2026-08-12
Key Responsibilities
- Follow up on delinquent accounts through calls, SMS, field visits and formal notices.
- Negotiate repayment plans and ensure customers adhere to agreed terms.
- Conduct field investigations on overdue clients where necessary.
- Prepare daily and weekly arrears reports for management.
- Support litigation processes, including preparation of documentation for Small Claims Court and liaison with legal practitioners.
- Assist in maintaining, reconciling and analyzing written-off and non-performing loan portfolios.
- Maintain updated records of client interactions and payment arrangements.
- Recommend appropriate recovery strategies for difficult accounts.
- Work closely with branch teams to maintain healthy loan portfolios.
Requirements
- Degree or Diploma in Banking, Finance, Business Management or related field.
- At least 2 years’ experience in debt collection or recoveries within a financial institution.
- Valid driver’s licence is an added advantage.
- Conversant with court processes, including Small Claims Court and litigation of bad debts.
- High ethical standards given the nature of the role.
- Strong negotiation and communication skills.
- High levels of professionalism, integrity and persistence.
- Strong attention to detail and organizational skills.
- Ability to handle difficult conversations professionally.
- Good analytical and problem-solving skills.
How to Apply
To apply, please visit: tinyurl.com
About the Company
Zimnat Microfinance stands as a leading financial institution, maintaining a strong and active presence throughout Zimbabwe. Operating as a crucial entity within the larger Zimnat Insurance Group, its core mission is to extend vital access to finance. The company is dedicated to providing diverse financial solutions to individuals across the country, thereby fostering greater economic participation. Through its services, Zimnat Microfinance plays a significant role in supporting the varied financial needs of communities within Zimbabwe.
Providing access to finance for individuals and fostering economic inclusion in Zimbabwe.
Website: https://zimnat.co.zw/microfinance/
Frequently Asked Questions
What are the typical qualifications and experience needed for a Recoveries Officer role in Zimbabwean microfinance?
Employers often seek a diploma or degree in Finance, Banking, Law, Business Studies, or a related field. Practical experience in debt collection, credit control, or microfinance is highly regarded and often a key requirement.
What are the common day-to-day responsibilities of a Recoveries Officer in a Zimbabwean microfinance institution?
Daily tasks involve contacting clients with overdue accounts, negotiating payment plans, and monitoring repayment progress. This often includes conducting field visits to clients and maintaining accurate records of all recovery efforts.
What is the typical work culture and key expectations for a Recoveries Officer in a Zimbabwean microfinance environment?
The work culture emphasizes professionalism, target achievement, and maintaining respectful client relationships even during difficult conversations. Expect to demonstrate strong negotiation skills, empathy, and strict adherence to local regulations governing debt recovery.
What are the realistic career progression paths for a Recoveries Officer in the Zimbabwean financial sector?
A Recoveries Officer can typically advance to Senior Recoveries Officer, Team Leader, or even Credit Manager positions within microfinance or other financial institutions. Opportunities may also arise in related areas like risk management or compliance, leveraging your understanding of loan portfolios.
What kind of typical benefits package can a Recoveries Officer expect in Zimbabwe?
Standard benefits generally include medical aid, pension fund contributions, and various leave entitlements such as annual and sick leave. Some employers may also offer performance-based incentives or bonuses to motivate recovery targets.