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2 weeks ago
The Receptionist serves as the first point of contact for Mashambanzou Care Trust and provides professional reception, secretarial and administrative support to the Management Team. The position is responsible for managing the reception area, switchboard, correspondence, appointments, meetings and boardroom schedules while ensuring confidentiality, efficiency and a positive organisational image.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administration
- Closing Date: 2026-09-04
Key Responsibilities
- Welcome clients – Greet clients and visitors with profound reception.
- Assist clients/ visitors with relevant information
- Direct clients/visitors to appropriate service points.
- Switchboard services – Receive telephone calls and directing them to appropriate service units.
- Handling of mail – sorting, distributing, track incoming mail and outgoing deliveries
- Scheduling and managing appointments
- Managing incoming and outgoing correspondences .
- Coordinate boardroom schedules .
- Any other administrative duties as assigned by the supervisor.
Requirements
- At least five Ordinary Level passes, including English Language and Mathematics
- A minimum of a Certificate in Office Administration, Secretarial Studies or an equivalent relevant qualification.
- Diploma or higher in Office Administration, Secretarial Studies or related field is an added advantage
How to Apply
Apply by email: [email protected]
About the Company
Mashambanzou Care Trust is a well-established Zimbabwean non-governmental organization founded in 1989, dedicated to providing comprehensive care and support services. Operating primarily in Harare and surrounding areas of Zimbabwe, it addresses the critical needs of vulnerable individuals and communities, especially those affected by HIV/AIDS. The organization delivers vital programs including home-based care, palliative care, psychosocial support, and essential assistance for orphans and vulnerable children. Mashambanzou also focuses on empowering beneficiaries through initiatives such as nutritional support, vocational training, and income-generating projects, aiming to foster self-reliance. Its enduring commitment significantly contributes to public health and social welfare across Zimbabwe.
Compassionate care and support for Zimbabwe's vulnerable communities.
Frequently Asked Questions
What qualifications or certifications are typically required for a Receptionist role at an organisation like Mashambanzou Care Trust in Zimbabwe?
A minimum of 'O' Level with strong English and Mathematics passes is usually required; many employers prefer candidates with a National Certificate in Administration or a related short course from institutions like ZIMSEC-accredited colleges or Harare Polytechnic. Basic computer literacy (MS Word, Excel, email) and prior reception or front-desk experience in a Zimbabwean NGO or health-related setting are highly valued.
What does a typical day look like for a Receptionist in a Zimbabwean care trust environment?
You’ll manage incoming calls and visitors, schedule appointments, maintain physical and digital filing systems, and support administrative tasks such as data entry and report preparation. In Zimbabwean care trusts, you may also assist with client registration, basic health screening documentation, and liaising respectfully with community members, elders, and partner agencies — all while upholding confidentiality and cultural sensitivity.
How does workplace culture and expectations differ for receptionists in Zimbabwe compared to other countries?
Zimbabwean workplaces place strong emphasis on respect for hierarchy, punctuality, and professional dress — especially in mission-driven organisations like care trusts where public-facing conduct reflects organisational values. Greetings are formal (e.g., 'Good morning, Madam/Sir'), and responsiveness to both staff and community clients is expected, often within tight resource constraints common in local NGOs.
What career progression opportunities exist for a Receptionist in the administration sector in Zimbabwe?
With experience and further study (e.g., a Diploma in Office Administration or HR from a recognised Zimbabwean institution), you may progress to roles like Administration Officer, HR Assistant, or Records Manager within larger NGOs or government-linked health bodies. Some receptionists transition into training, community outreach coordination, or project support roles — particularly where they demonstrate reliability, initiative, and familiarity with donor reporting standards used by Zimbabwean trusts.
What benefits can I realistically expect in a Receptionist role with a Zimbabwean care trust?
Most established trusts offer annual leave (22–30 days), sick leave per the Labour Act, and access to group medical aid schemes — though coverage levels vary by employer size and funding. Pension contributions are less common for entry-level admin roles unless the trust is affiliated with a larger body like the Zimbabwe Nurses Association or has donor-supported staff welfare policies.
How should I apply, and what do Zimbabwean employers specifically look for in a Receptionist candidate?
Submit a clear, well-structured CV and cover letter via email or in person, highlighting local experience, references from Zimbabwean employers, and evidence of communication skills in English and local languages like Shona or Ndebele. Employers prioritise professionalism, composure under pressure, discretion with sensitive information, and demonstrated familiarity with Zimbabwe’s public service or NGO operating context — including knowledge of basic health referral pathways or social protection frameworks.