RECEPTIONIST – Hems Africa Engineering 254 views

Job Summary
First point of contact between the visitor and the company. Handles a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans

Duties And Responsibilities
 Receive visitors, greeting and welcoming them.
 Direct visitors and announce them when appropriate.
 Provide customer support by answering the phone and replying to emails in a timely manner.
 Receives and sort incoming and outgoing mail.
 Provide administrative support via phone or email.
 Answers, screens, and forward incoming phone calls and direct visitors to the right person or department.

 Maintains the office and keep all the office equipment in check as well as order any necessary office supplies.
 Perform other clerical receptionist duties such as photocopying, transcribing, filing, keeping records of office expenses, sorting and distributing paperwork, and so on.
 Interact with their colleagues to resolve important administrative matters.
 Greet clients and visitors with a positive, helpful attitude.
 Assisting clients in finding their way around the office.
 Announcing clients as necessary.
 Maintaining visitor logs.
 Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
 Preparing meeting and training rooms.
 Answering phones in a professional manner, and routing calls as necessary.
 Assisting colleagues with administrative tasks.
 Performing ad-hoc administrative duties.
 Answering, forwarding, and screening phone calls.
 Sorting and distributing mail.
 Provide excellent customer service.
 Scheduling appointments.

Qualifications And Experience
 Diploma/ HND in Secretarial Studies
 English and communication qualification an added advantage
• At least 2 years’ experience in working in a similar role
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Great attention to detail and a team player
• Effective communication skills
• Effective time management skills