RECEPTIONIST 401 views

Vacancy

Job Description

As a Receptionist at our consultancy firm, you will serve as the face of the organization, providing exceptional customer service to clients while ensuring smooth front office operations. In addition to administrative responsibilities, you will actively promote and sell our services, playing a pivotal role in client acquisition and retention.

Duties and Responsibilities

RECEPTION AND FRONT OFFICE MANAGEMENT
-Greet clients and visitors with a professional and friendly demeanor.
-Answer and direct phone calls promptly and efficiently.
-Manage the reception area, ensuring it is tidy and welcoming.
-Handle incoming and outgoing mail, packages, and courier services.
ADMIN DUTIES
-Maintain and organize office files and records, both digital and physical.
-Schedule and coordinate meetings, appointments, and client consultations.
-Prepare reports, presentations, and correspondence as needed.
-Ensure office supplies are adequately stocked and reorder when necessary.
-Assist with data entry and maintaining the company’s CRM system.
SALES & CLIENT ENGAGEMENT
-Actively promote the company’s services to clients and visitors.
-Handle client inquiries and provide detailed information about our offerings.
-Follow up on leads and assist the sales team in closing deals.
-Upsell services to existing clients by understanding their needs.
-Maintain a professional and persuasive approach when interacting with clients.
COORDINATION & TEAM SUPPORT
-Collaborate with various departments to ensure efficient workflow.
-Provide administrative support to team members when required.
-Assist in organizing company events, workshops, and meetings.

Qualifications and Experience

Education: A diploma or degree in Business Administration, Sales, or a related field is preferred.
Experience: At least 2 years of experience in a similar role, with a strong administrative or sales background.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) a.
Sales Skills: Proven ability to identify customer needs, pitch solutions, and close sales effectively.
Interpersonal Skills: Excellent communication, problem-solving, and customer service skills.
Organizational Skills: Strong attention to detail, ability to multitask, and ability to prioritize tasks efficiently.
Personal Traits: Professional appearance, friendly demeanor, and a proactive attitude