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NSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity that delivers real value to its members through responsive social security services. In addition, we strive to stimulate economic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.
The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit like-minded individuals in the following areas:
Reporting to the Lead Product Owner, the successful candidate defines the product vision and ensures alignment between business goals, customer needs, and technology capabilities. The role manages the product lifecycle, contributes to roadmap planning, and prioritises product initiatives to maximise value under the guidance of the Lead Product Owner.
Job Summary
- Type: contract
- Location: Harare
- Category: Product Management
- Closing Date: 2026-06-05
Key Responsibilities
- Define, document, and communicate business and user requirements for assigned products and solutions.
- Manage and continuously refine the product backlog to ensure that work items are prioritized according to business value, urgency, and strategic relevance.
- Translates business needs into epics, features, user stories, and acceptance criteria that can be clearly understood by technical and delivery teams.
- Work closely with developers, analysts, testers, and project officers to support the design, build, testing, and implementation of product solutions.
- Served as the main business representative for assigned products during planning sessions, sprint activities, reviews, and user acceptance processes.
- Engages internal stakeholders regularly to gather feedback, validate needs, clarify priorities and ensure alignment between delivered functionality and operational expectations.
- Monitors product performance user feedback, defects, and enhancement requests, and recommend corrective or improvement actions.
- Ensure that delivered solutions comply with business rules, governance requirements, security controls, and applicable standards.
- Support change management, user readiness, training input, and adoption activities for implemented product enhancements.
- Provide regular progress updates, issue reports, and product insights to the Lead Product Owner and other relevant stakeholders.
Requirements
- Degree in Business Analysis, Computer Science, Information Systems, Software Engineering or equivalent.
- Professional Certification in Product Ownership, Business Analysis, systems analysis Agile, or Scrum will be an added advantage.
- A minimum of 2 years’ relevant experience in product management, business analysis, or digital solution delivery.
- Proven track record of delivering complex digital products or enterprise systems.
- Experience working in cross-functional ICT and business environments.
How to Apply
Interested candidates should apply online using NSSA website (www.nssa.org.zw) on the following link www.nssa.org.zw/careers
To reach not later than close of business on Friday 5th June 2026.
About the Company
In Zimbabwe the National Social Security Authority (NSSA), constituted and established in terms of the NSSA Act of 1989, Chapter 17: 04 DOWNLOAD: NATIONAL SOCIAL SECURITY AUTHORITY ACT 17 04 (PDF 128.4 KB), is the statutory corporate body tasked by the Government to provide social security. The provision of social security can be defined as instituting public policy measures intended to protect an individual in life situations or conditions in which his/her livelihood and well being may be threatened, such as those engendered by sickness, workplace injuries, unemployment, invalidity, old age, retirement and death. It is based on the principle of social solidarity and pooling of resources and risks, involving drawing of savings from periods of employment, earnings and good health to provide for periods of unemployment, old age, invalidity and death. At the moment NSSA is administering two schemes: Pension and Other Benefits Scheme and Accident Prevention and Workers’ Compensation Scheme, although, in an endeavor to provide a more comprehensive social security package for the Zimbabwean society, groundwork for the introduction of more schemes is underway.