Job Summary
- Type: full-time
- Location: Harare
- Category: Financial Services
- Closing Date: 2026-09-08
Key Responsibilities
- Drive acceptance, usage and transaction growth.
- Develop and execute portfolio growth and usage strategies.
- Identify new business, product and revenue opportunities.
- Build and manage strategic customer and ecosystem relationships.
- Support sales and business development initiatives.
- Analyse market and portfolio performance to identify growth opportunities.
- Lead initiatives that deliver agreed commercial and market targets.
Requirements
- Education & Experience
- Relevant Business Degree.
- A Masters Degree and relevant professional certifications will be an added advantage.
- Minimum 5 years’ payments experience in banking, financial services, fintech or a related environment.
- Proven and demonstrable track record in driving digital payments acceptance and usage.
- Key Competencies
- Business Development and Commercial Awareness
- Retail Payments Knowledge
- Strategic & Conceptual Thinking
- Customer & Relationship Management
- Critical Thinking, Strong Execution & Analytical Skills
How to Apply
About the Company
Zimswitch Technologies (Pvt) Ltd stands as Zimbabwe's sole national electronic funds transfer (EFT) switch, a crucial backbone for the nation's financial transactions. Established in 1994 and owned by a consortium of local commercial banks, it provides the essential infrastructure connecting ATMs, Point-of-Sale (POS) terminals, and mobile banking platforms across the country. This integration facilitates seamless inter-bank transactions, enabling secure and efficient card payments, bill settlements, and mobile money transfers for individuals and businesses throughout Zimbabwe. Zimswitch plays a pivotal role in modernizing the financial sector, driving digital payment solutions and fostering greater financial inclusion within the Zimbabwean economy. Its operations are fundamental to the daily commerce and banking activities experienced by millions.
Connecting Financial Institutions Digitally
Frequently Asked Questions
What qualifications are typically required for a Portfolio Lead – Retail Payments role at a Zimbabwean financial services firm?
Typically a bachelor's degree in finance, business, or a related field is required. Certifications such as CPA, CFA, or payments‑industry credentials are advantageous. Experience in retail payments or fintech within Zimbabwe is often expected.
What are the common day‑to‑day responsibilities of a Portfolio Lead – Retail Payments?
Overseeing the end‑to‑end management of retail payment products, you coordinate with product, technology, and compliance teams. You monitor transaction volumes, resolve issues, and ensure regulatory adherence with the Reserve Bank of Zimbabwe. You also prepare performance reports and drive continuous improvement initiatives.
How does the local work culture in Zimbabwe affect expectations for this role?
Zimbabwean financial services firms value punctuality, professional dress, and a collaborative approach. You are expected to engage openly with senior stakeholders while respecting hierarchical decision‑making. Adaptability to occasional power or internet disruptions and a willingness to work flexible hours during peak periods are common.
What does career progression look like for someone in this position?
Starting as a Portfolio Lead, you can advance to senior roles such as Head of Payments Product or Director of Retail Banking after demonstrating successful product launches and revenue growth. Many professionals then move into broader financial‑services leadership or consultancy positions within Zimbabwe or the SADC region. Continuous learning through industry workshops and certifications supports upward mobility.
What typical benefits can one expect from employers in Zimbabwe’s financial sector for this role?
Employers in Zimbabwe’s financial sector usually provide medical aid coverage, pension or provident fund contributions, and paid annual leave ranging from 20 to 25 days. Additional perks may include transport allowances, performance bonuses, and access to professional development programs. Some firms also offer flexible working arrangements or remote‑work options where feasible.
How should a job seeker apply and what do Zimbabwean employers look for in candidates?
Applications are typically submitted via online job portals, company websites, or recruitment agencies, accompanied by a tailored CV and cover letter highlighting relevant payments experience. Employers in Zimbabwe prioritize demonstrable achievements in product management, knowledge of local payment systems such as Zimswitch and RTGS, and strong interpersonal skills. Preparing for competency‑based interviews that assess problem‑solving and stakeholder management is essential.