PATIENT SCHEDULING COORDINATORS – Collective Business Solutions (Cbs) 213 views

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments for various providers, specialties, and services using our Electronic Health Record (EHR) and practice management software.
• Conduct outbound calls to patients to confirm upcoming appointments, fill last-minute cancellations, and manage waitlists efficiently.
• Accurately collect and verify patient demographic, insurance, and clinical intake information during the scheduling process.
• Provide patients with detailed pre-appointment instructions, telehealth links, and necessary paperwork.
• Answer general patient inquiries regarding services, provider availability, insurance participation, and clinic policies.
• Effectively de-escalate concerns and troubleshoot scheduling conflicts with patience and empathy.
• Relay urgent clinical information or patient concerns to the appropriate clinical staff using established protocols.
• Generate and review daily and weekly scheduling reports to identify trends and opportunities for improved efficiency.
• Adhere strictly to HIPAA privacy regulations and organizational policies in all virtual interactions and data handling.

Requirements

• Diploma or Degree in any field
• Minimum of 1 years of experience in a medical office setting in a scheduling, reception, or medical administrative role.
• Proven proficiency with major Electronic Health Record (EHR) systems.
• Strong computer literacy and ability to navigate multiple software systems simultaneously (EHR, phone system, communication platforms like Teams/Slack, document management).
• Experience with insurance verification and basic medical terminology.

How to Apply

Email: [email protected] Deadline: 10 February 2026