The Small and Medium Enterprises Development Corporation (SMEDCO) is on an exciting growth trajectory to meet the needs of Micro, Small, and Medium Enterprises (MSMEs) operating in the country. To drive this vision forward, the Corporation is seeking competent and talented individuals to fill two pivotal leadership roles. The SMEDCO invites applications from suitably qualified and experienced candidates for the position of Operations Director. The successful candidate will play a critical role in steering the Corporation’s strategic operations and developmental mandate.
Job Summary
- Type: full-time
- Location: Harare
- Category: Operations
- Closing Date: 2026-07-31
Key Responsibilities
- Lending Operations: Lead the planning, implementation, and continuous improvement of the Corporation’s lending operations, ensuring alignment with SMEDCO’s strategic mandate as a development finance institution.
- Credit Lifecycle Management: Oversee the full credit lifecycle, including loan origination, underwriting, disbursement, portfolio monitoring, and collections, ensuring portfolio quality and financial sustainability.
- Infrastructure Management: Direct the Corporation’s infrastructure development and management portfolio, including the acquisition, development, and maintenance of SMEDCO’s physical assets and business infrastructure.
- Capacity Building: Lead the design and delivery of entrepreneurship training, capacity building, and business development programmes for MSMEs, ensuring effective skills transfer and enterprise sustainability.
- Brand & Market Penetration: Oversee the Corporation’s marketing, communications, and brand management functions, driving visibility, stakeholder engagement, and market penetration for SMEDCO products and services.
- Policy & Compliance: Develop and implement operational policies, procedures, and systems that enhance efficiency, mitigate risk, and ensure regulatory compliance.
- Workforce Leadership: Provide strategic leadership in workforce planning, resource allocation, and performance management across the Operations Division.
- Digital Transformation: Drive digital transformation of operational processes, including loan management systems, client relationship management, and data analytics for informed decision-making.
- Stakeholder Partnerships: Build and maintain strategic partnerships with Government Ministries, development partners, financial institutions, and other stakeholders to expand SMEDCO’s reach and impact.
- Strategic Reporting: Prepare and present operational reports, portfolio performance analyses, and strategic recommendations to the Chief Executive Officer.
Requirements
- A recognised Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
- A postgraduate qualification (e.g., MBA, MSc in Finance, or equivalent) is an added advantage.
- A minimum of ten (10) years’ experience in a banking, development finance, or financial services environment, with at least five (5) years in senior management.
- Demonstrated experience in a credit-focused Development Finance Institution (DFI), with a proven track record in MSME lending, portfolio management, and risk mitigation.
- Strong leadership, strategic planning, and stakeholder management skills.
- Proven ability to drive operational excellence, innovation, and organisational transformation.
- Excellent communication, negotiation, and interpersonal skills.
- Familiarity with Integrated Results-Based Management (IRBM) frameworks is an advantage.
How to Apply
Apply by email: [email protected]
About the Company
The Small and Medium Enterprises Development Corporation (SMEDCO) is a pivotal Zimbabwean parastatal, established in 1983. Formed through an Act of Parliament, SMEDCO carries a national mandate to empower the country's vital small and medium enterprise (SME) sector. Its core mission revolves around fostering the growth and development of these businesses across Zimbabwe. By providing crucial support and resources, SMEDCO aims to strengthen the entrepreneurial landscape and contribute significantly to national economic progress.
Developing and supporting Small and Medium Enterprises in Zimbabwe.
Website: https://www.smedco.co.zw/
Frequently Asked Questions
What qualifications and experience are typically required for an Operations Director role in Zimbabwe?
Candidates generally need a Bachelor's degree in Business Management, Engineering, or a related field, often supplemented by an MBA or relevant professional certifications. Significant senior-level experience, typically 10+ years in operations management, demonstrating strong leadership and a track record of driving efficiency within the Zimbabwean context, is crucial.
What are the common day-to-day responsibilities for an Operations Director in Zimbabwe?
Daily tasks involve overseeing operational efficiency, managing supply chains, optimizing processes, and leading large teams to meet strategic objectives. You would also be responsible for ensuring compliance with local regulations, managing budgets, and implementing cost-saving measures to improve profitability.
What is the typical work culture like for a senior operations leader in Zimbabwe, and what are key expectations?
The work culture often emphasizes resourcefulness, adaptability, and strong leadership in navigating a dynamic economic environment. Employers expect proactive problem-solving, a commitment to developing local talent, and the ability to achieve results despite potential infrastructure or supply chain challenges.
What kind of career progression can an Operations Director realistically expect in Zimbabwe?
A successful Operations Director can typically progress into higher executive roles such as Managing Director or Chief Executive Officer within the company or a larger organization. Opportunities also exist for specialisation within specific industry sectors or moving into a consulting capacity to advise multiple businesses on operational excellence.
What typical benefits package (e.g., leave, medical aid, pension) is usually offered for an Operations Director in Zimbabwe?
Executive-level positions usually include a comprehensive benefits package, which commonly features private medical aid, pension fund contributions, and generous annual leave. The specifics can vary significantly based on the company's size, industry, and overall performance.