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The SMEDCO invites applications from suitably qualified and experienced candidates for the position of Operations Director. The successful candidate will play a critical role in steering the Corporation’s strategic operations and developmental mandate.
Job Summary
- Type: full-time
- Location: Harare
- Category: Executive & Management
- Closing Date: 2026-07-31
Key Responsibilities
- Lending Operations: Lead the planning, implementation, and continuous improvement of the Corporation’s lending operations, ensuring alignment with SMEDCO’s strategic mandate as a development finance institution.
- Credit Lifecycle Management: Oversee the full credit lifecycle, including loan origination, underwriting, disbursement, portfolio monitoring, and collections, ensuring portfolio quality and financial sustainability.
- Infrastructure Management: Direct the Corporation’s infrastructure development and management portfolio, including the acquisition, development, and maintenance of SMEDCO’s physical assets and business infrastructure.
- Capacity Building: Lead the design and delivery of entrepreneurship training, capacity building, and business development programmes for MSMEs, ensuring effective skills transfer and enterprise sustainability.
- Brand & Market Penetration: Oversee the Corporation’s marketing, communications, and brand management functions, driving visibility, stakeholder engagement, and market penetration for SMEDCO products and services.
- Policy & Compliance: Develop and implement operational policies, procedures, and systems that enhance efficiency, mitigate risk, and ensure regulatory compliance.
- Workforce Leadership: Provide strategic leadership in workforce planning, resource allocation, and performance management across the Operations Division.
- Digital Transformation: Drive digital transformation of operational processes, including loan management systems, client relationship management, and data analytics for informed decision-making.
- Stakeholder Partnerships: Build and maintain strategic partnerships with Government Ministries, development partners, financial institutions, and other stakeholders to expand SMEDCO’s reach and impact.
- Strategic Reporting: Prepare and present operational reports, portfolio performance analyses, and strategic recommendations to the Chief Executive Officer.
Requirements
- A recognised Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
- A postgraduate qualification (e.g., MBA, MSc in Finance, or equivalent) is an added advantage.
- A minimum of ten (10) years’ experience in a banking, development finance, or financial services environment, with at least five (5) years in senior management.
- Demonstrated experience in a credit-focused Development Finance Institution (DFI), with a proven track record in MSME lending, portfolio management, and risk mitigation.
- Strong leadership, strategic planning, and stakeholder management skills.
- Proven ability to drive operational excellence, innovation, and organisational transformation.
- Excellent communication, negotiation, and interpersonal skills.
- Familiarity with Integrated Results-Based Management (IRBM) frameworks is an advantage.
How to Apply
Apply by email: [email protected]
About the Company
The Small and Medium Enterprises Development Corporation (SMEDCO) is a pivotal Zimbabwean parastatal, established in 1983. Formed through an Act of Parliament, SMEDCO carries a national mandate to empower the country's vital small and medium enterprise (SME) sector. Its core mission revolves around fostering the growth and development of these businesses across Zimbabwe. By providing crucial support and resources, SMEDCO aims to strengthen the entrepreneurial landscape and contribute significantly to national economic progress.
Developing and supporting Small and Medium Enterprises in Zimbabwe.
Website: https://www.smedco.co.zw/
Frequently Asked Questions
What are the typical qualifications and educational background expected for an Operations Director role in Zimbabwe?
Candidates usually require a Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or a related field, coupled with extensive senior management experience in operations. A Master's degree like an MBA is often highly preferred and strengthens one's strategic capabilities for executive roles.
What are the common day-to-day responsibilities of an Operations Director, especially within the Zimbabwean context?
Day-to-day duties involve overseeing production, logistics, and supply chain management, ensuring operational efficiency and cost-effectiveness in a dynamic environment. This includes strategic planning, team leadership, risk management, and ensuring compliance with local regulations and industry standards.
What are key aspects of the local work culture and expectations for an Executive Management role like Operations Director in Zimbabwe?
The Zimbabwean work culture for executive roles values strong leadership, adaptability, and resilience, especially when navigating economic complexities. Expectations include a results-driven approach, effective stakeholder engagement, and the ability to mentor and develop local talent.
What are the realistic career progression or growth paths for an Operations Director in Zimbabwe?
A successful Operations Director can realistically progress to Chief Operating Officer (COO) or even Chief Executive Officer (CEO) roles, particularly within larger or expanding organizations. Opportunities also exist for board advisory positions or transitioning into consulting for various enterprises.
What are the typical benefits packages, such as leave, medical aid, and pension, offered for an Executive Operations Director position in Zimbabwe?
Executive benefit packages usually include competitive leave allowances, comprehensive private medical aid schemes, and robust pension fund contributions. Additionally, benefits often extend to company vehicles, fuel allowances, and performance-based bonuses tailored to the senior level.
How should one effectively apply for an Operations Director role in Zimbabwe, and what do employers typically look for in candidates?
To apply effectively, candidates should submit a tailored CV highlighting executive achievements, strategic leadership, and a strong cover letter demonstrating understanding of the local market. Employers seek proven problem-solving abilities, cultural fit, and a track record of driving operational excellence and profitability.