OPERATIONS & CUSTOMER EXPERIENCE ASSISTANT
Location: Bulawayo Office
Employment: Full-Time
Level: Entry Level
Start: As soon as possible
Focus: Customer experience and end-to-end order operations
ABOUT MAGNET
Magnet is a Zimbabwean tech company operating an online marketplace built on speed, trust and convenience. We sell across a wide and growing range of categories, have offices in Harare and Bulawayo, and deliver nationwide.
THE ROLE
Be the voice of Magnet. This is the person customers reach when they want to buy, when they are waiting on an order, and when something needs fixing.
Job Summary
- Employer: magnet
- Job Type: Full-time
- Location: Bulawayo, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-10-09
Key Responsibilities
- Answer every customer quickly and professionally.
- Keep records clean enough that anyone can pick up where you left off.
- Manage tasks related to operations and order fulfilments.
Requirements
- Fluent written and spoken English, minimum O Level Grade B.
- Computer literate: systems, Google Sheets and email.
- Fast, accurate typing and quick replies under load.
- Based in Bulawayo or nearby and available full-time.
How to Apply
About the Company
A magnet is a material or object that produces a magnetic field. This magnetic field is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials, such as iron, steel, nickel, cobalt, etc. and attracts or repels other magnets.
Frequently Asked Questions
What qualifications or education do I need to apply for an Operations & Customer Experience Assistant role in Zimbabwe?
Most employers require a minimum of 5 O-Level passes including English and Mathematics, plus a diploma or degree in Business Administration, Marketing, or a related field. Customer service certifications from institutions like the Zimbabwe Institute of Management or IMM Graduate School can strengthen your application. Practical experience in retail, hospitality, or call centres is often valued even without formal qualifications.
What are the typical day-to-day responsibilities in this role?
You will handle customer inquiries via phone, email, and in-person, process orders and resolve complaints efficiently. Operations tasks include inventory tracking, coordinating with suppliers, and supporting logistics for timely deliveries. You will also maintain customer databases and generate reports on service quality metrics.
How does workplace culture and employer expectations differ in Zimbabwe compared to other countries?
Zimbabwean employers typically value respect for hierarchy, punctuality, and formal communication especially in initial interactions. Building personal relationships and demonstrating loyalty to the company are highly regarded. Flexibility is expected during economic challenges, and multi-tasking across departments is common in smaller organisations.
What career progression opportunities exist for someone in this role?
With strong performance, you can advance to Customer Experience Manager, Operations Coordinator, or Branch Supervisor within 3-5 years. Some professionals transition into sales, supply chain management, or start their own service-oriented businesses. Continuous upskilling through professional bodies like the Chartered Institute of Customer Management Zimbabwe accelerates promotion prospects.
What benefits are typically offered for this position by Zimbabwean employers?
Standard benefits usually include annual leave of 21-30 days, public holidays, and some form of medical aid contribution though coverage varies significantly by employer size. Pension schemes through NSSA are mandatory, with some companies offering supplementary private schemes. Transport and lunch allowances are common perks, while performance bonuses depend on company profitability.
How should I apply and what do Zimbabwean employers specifically look for in candidates?
Submit a concise CV with a professional cover letter via email or through job portals like Classifieds.co.zw and Joina City Centre notice boards. Employers prioritise reliability, strong communication skills in English and local languages, and proven problem-solving abilities. Include referees from previous supervisors and highlight any experience with point-of-sale systems or CRM software.
