OPERATIONS & CUSTOMER EXPERIENCE ASSISTANT
Location: Bulawayo Office
Employment: Full-Time
Level: Entry Level
Start: As soon as possible
Focus: Customer experience and end-to-end order operations
ABOUT MAGNET
Magnet is a Zimbabwean tech company operating an online marketplace built on speed, trust and convenience. We sell across a wide and growing range of categories, have offices in Harare and Bulawayo, and deliver nationwide.
THE ROLE
Be the voice of Magnet. This is the person customers reach when they want to buy, when they are waiting on an order, and when something needs fixing.
Job Summary
- Employer: magnet
- Job Type: Full-time
- Location: Bulawayo, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-10-09
Key Responsibilities
- Answer every customer quickly and professionally.
- Keep records clean enough that anyone can pick up where you left off.
- Manage tasks related to operations and order fulfilments.
Requirements
- Fluent written and spoken English, minimum O Level Grade B.
- Computer literate: systems, Google Sheets and email.
- Fast, accurate typing and quick replies under load.
- Based in Bulawayo or nearby and available full-time.
How to Apply
About the Company
A magnet is a material or object that produces a magnetic field. This magnetic field is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials, such as iron, steel, nickel, cobalt, etc. and attracts or repels other magnets.
Frequently Asked Questions
What qualifications or education do I need to apply for an Operations & Customer Experience Assistant role at companies like magnet in Zimbabwe?
Most employers require a minimum of 5 O-level passes including English and Mathematics, plus a diploma or degree in Business Administration, Marketing, or a related field. Professional certifications in customer service or operations management from institutions like IMM, CIS, or ZIM are advantageous but not always mandatory.
What are the typical day-to-day responsibilities of an Operations & Customer Experience Assistant?
You will handle customer inquiries via phone, email, and in-person, process orders and resolve complaints efficiently. You will also support operational tasks such as inventory tracking, coordinating deliveries, and maintaining accurate records using tools like Excel or CRM systems.
How does workplace culture and employer expectations differ for customer service roles in Zimbabwe?
Zimbabwean employers value punctuality, respect for hierarchy, and strong interpersonal skills due to the relationship-driven business environment. You are expected to be adaptable, work occasional weekends or extended hours during peak periods, and maintain a professional appearance.
What career progression opportunities exist for someone in this role within Zimbabwean companies?
With strong performance, you can advance to Customer Experience Manager, Operations Coordinator, or Branch Supervisor within two to four years. Many professionals also transition into sales, logistics, or general management roles as they build institutional knowledge.
What benefits are typically included in full-time customer service positions in Zimbabwe?
Standard packages usually include annual leave of 15 to 21 days, limited medical aid coverage, and mandatory NSSA pension contributions. Some employers offer additional benefits like funeral cover, performance bonuses, or staff discounts depending on company size and sector.
How should I apply for this role and what do Zimbabwean employers look for in candidates?
Submit a concise CV with a cover letter highlighting relevant experience, referees, and your physical address, as some employers still prefer hard copies or emailed applications. Employers prioritize candidates with proven problem-solving abilities, local language proficiency, and stable employment history due to high turnover concerns in the sector.
