NETWORK OPERATIONS CENTER ENGINEER – Dandemutande 43 views

Job Description
Applications are invited to fill the above mentioned position which has arisen within the organisation.

Duties and Responsibilities
Proactive monitoring availability of Dandemutande’s network infrastructure which consists of network links, servers, routers ,switches, base stations, POPs and data centre environment.
Respond and resolve incoming telephonic, email ,walk-in and any other sources of customer queries and inquiries timeously.
Perform troubleshooting to system failures/ network issues and identify bottlenecks and resolve to ensure long term efficiency and optimal operation of the network.
Install, troubleshoot, and maintain software/equipment/networks at customer premises and/or remotely.
First line support for Base station, POPs and IP Transit link outages.
Chase third parties for RFO’s.
Attend to and ensure that all departmental ticket centres are attended to timeously as per agreed framework.
Respond and resolve NMS alerts indicating customer product or service outages.
Coordinate with Service Delivery team through system updates and job cards input to provide services on time to customers.
Liaise and collaborate with other team members for efficient delivery of services.

Qualifications and Experience
Degree/ Diploma in Telecommunications/ Information Technology/ Computer Science and/ or any relevant qualifications.
At least 1 year experience in an ISP industry.
Clean Class 4 drivers’ license.
Good analytical skills.
Good communication and interpersonal skills.
Other