MyCash Tellers (Kiosk Operator)

An exciting opportunity has opened up to join Mycash Financial Services as a teller! We are looking for recent graduates from the faculty of commerce who meet all the requirements and think would be a good fit for the role and who stay in the location that there are vacancies.

The locations are,

1.    Harare CBD x1
3.    Triangle x1
4.    Relief teller x2

PURPOSE OF JOB

Kiosk operators are the first point of contact for anyone coming to the kiosk. A teller is required to perform basic bank transactions and the role is very customer based and sales orientated.

DUTIES AND RESPONSIBILITIES

1. MyCash Card Management

Registration of MyCash cards, processes mobile banking signups .Meeting set targets.
Educating customers fully of the functions and benefits of the card and pushing for high level of card usage by clients
Educating customers on Send2Cell and MyCash Wallet through marketing within the kiosk environment

2. Performing banking transactions

Provides banking services to customers by processing transfers, deposits, withdrawals, processing bill payments, selling insurances and referring customers to
other bank services.

3. Agent services

Processes other financial institutions transactions as and when clients request.
Processes remittance agents receipts and payouts

4. Customer Service

Assist with client queries and escalate them to Supervisors.
Provide the best customer service to clients as per MyCash standard

5. Sales and Marketing

Cross-sells the other kiosk products and new services to increase awareness in the market of the services that the MyCash Kiosk is able to offer and the product of the MyCash card itself.

6. Record Keeping

Daily record of transactions in Ledger books, reconcile cash transaction reports and sending of reports at the beginning and end of day using the proper reporting procedures and formats given
Daily record keeping of documentation by way of filing receipts and settlement slips
Daily keeping the kiosk tidy,

7. Risk management