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5 years ago
We are seeking a detail-oriented and highly organized Membership Officer to join our team.
Job Summary
- Type: full-time
- Location: Harare
- Category: Insurance
- Closing Date: 2026-07-12
Key Responsibilities
- Indexing membership forms into the appropriate platforms.
- Verifying and updating membership application forms to ensure accuracy and completeness.
- Account reconciliation
- Capturing accurately all membership forms and email instructions in a timely manner.
- Checking membership statuses in the system to determine whether they are active or terminated.
- Processing terminations of members, dependants, and payers as instructed.
- Conducting field-by-field verification to ensure captured data matches the source documents.
Requirements
- A Diploma/degree in any Business Management field.
- A Certificate of Proficiency (added advantage).
- Proficiency in computer applications.
- At least one year experience in member administration and reconciliation in a medical aid business.
- Familiarity with the any health management system (added advantage).
- Ability to work effectively under pressure.
- High level of accuracy and attention to detail.
- Strong organizational and time-management skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Commitment to maintaining confidentiality and data integrity.
How to Apply
Interested and qualified candidates should submit their application, including a detailed CV and certified copies of qualifications, to [email protected] no later than 12 July 2026. Only shortlisted candidates will be contacted.
Frequently Asked Questions
What qualifications, certifications, or education are typically required for a Membership Officer role within a medical scheme in Zimbabwe?
Most employers seek a diploma or degree in marketing, business administration, social sciences, or a related field. Professional certifications in insurance or medical aid administration from local institutions can also be a significant advantage.
What are the common day-to-day responsibilities of a Membership Officer at a medical scheme in Zimbabwe?
Daily tasks often involve assisting members with inquiries, processing new applications, updating member records, and explaining scheme benefits. You would also handle claims queries, resolve member issues, and ensure member satisfaction in line with the scheme's regulations.
What is the typical work culture and what are the expectations for a Membership Officer within Zimbabwe's medical aid sector?
The work culture often emphasizes professionalism, customer service, and adherence to regulatory compliance. You're expected to be highly empathetic, communicate clearly, and work diligently to meet member needs while upholding the scheme's reputation.
What are the realistic career progression paths for a Membership Officer within a medical aid scheme in Zimbabwe?
A Membership Officer can realistically progress to senior roles such as Senior Membership Officer, Team Leader, or even Membership Manager. Further specialization might lead to roles in client relations, claims management, or even product development within the broader insurance industry.
What typical benefits can one expect as a Membership Officer in a Zimbabwean medical scheme, beyond the basic salary?
Standard benefits often include medical aid coverage, pension contributions, and annual leave, usually aligning with Zimbabwean labour laws. Some schemes may offer additional perks like performance bonuses, funeral cover, or opportunities for professional development.
What do employers in Zimbabwe typically look for in a strong candidate for a Membership Officer position, and what's the best way to apply?
Employers seek candidates with excellent communication skills, a customer-centric approach, and a strong understanding of medical aid principles. Applying with a well-structured CV and cover letter highlighting relevant experience and qualifications, often through online portals or direct email, is crucial.