Golden Knot Medical Aid Society (GKMAS) invites applications from suitably experienced individuals for the position of Membership and Billing Clerk. This position reports directly to the Principal Officer, GKMAS, and is offered on a renewed fixed-term contract basis. This role is targeted at semi-retired or retired professionals with solid membership administration, billing, and debt-collection experience – individuals who bring accuracy, discipline, and reliability to member-facing financial processes
Job Summary
- Type: contract
- Location: Harare
- Category: Administration
- Closing Date: 2026-08-23
Key Responsibilities
- Receive and process new membership applications.
- Update member contributions onto the system as and when the need arises.
- Issue member firm and membership numbers.
- Produce and issue new membership cards.
- Generate monthly billing statements for members and participating employers.
- Collect contributions per member per month, following up on arrears through effective debt collection.
- Enforce membership waiting periods in line with Society rules.
- Prepare analytical and management reports on membership, billing, and collections as required.
- Report directly to, and support, the Principal Officer, GKMAS, on membership and billing matters.
Requirements
- Must be semi-retired or retired, with a proven track record in membership administration and billing.
- Strong debt collection skills, with the ability to follow up on outstanding contributions professionally and effectively.
- Good with figures, with a high level of accuracy in processing financial and membership data.
- Sound analytical and reporting skills.
- Sound understanding of membership waiting periods and their correct enforcement
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications or certifications are typically required for a Membership and Billing Clerk role at a medical aid society in Zimbabwe?
A minimum of a National Certificate in Business Administration, Office Administration, or Accounting from a ZIMSEC-accredited institution is commonly required. Some employers prefer candidates with a Diploma from institutions like MSU or UZ, or professional certifications such as ICB Bookkeeping Level 3 or CIMA Certificate in Business Accounting. Basic computer literacy (MS Excel, Word) and familiarity with medical aid terminology are essential practical requirements.
What does a typical day look like for a Membership and Billing Clerk at a Zimbabwean medical aid society?
Daily tasks include processing new member registrations, updating client records on systems like Medisys or Medisoft, generating and issuing invoices, reconciling monthly billing reports, and responding to member queries via phone or email. Clerks also verify eligibility for claims, follow up on overdue accounts, and prepare statutory reports for ZIMRA and the Medical Aid Council of Zimbabwe (MACZ).
How does workplace culture and employer expectations differ for this role in Zimbabwe compared to other countries?
Zimbabwean employers place strong emphasis on punctuality, respect for hierarchy, and formal communication — especially when interacting with members or senior staff. Attendance is closely monitored, and clerks are expected to maintain strict confidentiality per the Data Protection Act (Chapter 11:12) and MACZ guidelines. Dress code is typically smart-casual or business attire, particularly in Harare and Bulawayo offices.
What realistic career progression paths exist for someone starting as a Membership and Billing Clerk in Zimbabwe’s medical aid sector?
With 2–3 years’ experience and further study (e.g., a Diploma in Health Administration or CIMA), clerks often progress to Senior Billing Officer or Membership Services Supervisor. Strong performers may move into roles such as Claims Administrator, Compliance Officer, or Customer Service Manager — especially with demonstrated knowledge of the Medical Aid Societies Act (Chapter 17:16) and MACZ regulations.
What benefits can I realistically expect in this role, and how do they align with Zimbabwean labour standards?
Employers typically provide 30 days’ annual leave, sick leave as per the Labour Act, and full medical aid coverage for employees and dependants through the society’s own scheme. Most offer pension contributions under NSSA or a private pension fund, and some provide transport or meal allowances — though these vary by employer size and financial capacity. Maternity/paternity leave follows statutory requirements under the Labour Act.
How should I apply, and what do Zimbabwean employers specifically look for in candidates for this role?
Applications are usually submitted via email or in person with a CV, certified copies of certificates, and a signed application letter addressed to the HR Manager. Employers prioritise accuracy, integrity, and experience handling sensitive personal data — verified references and evidence of prior work in finance, administration, or health-related NGOs are highly valued. Demonstrating knowledge of local compliance frameworks (e.g., MACZ, ZIMRA VAT rules for medical aid contributions) strengthens applications.