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The International Organization for Migration (IOM), established in 1951, is a Related Organization of the United Nations and a leading agency in migration. IOM works with governmental, intergovernmental and non-governmental partners to promote humane and orderly migration, save lives and protect people on the move, support solutions to displacement, and facilitate pathways for regular migration. Job Title: Medical Assistant (G-5) Job Location: Harare, Zimbabwe Closing Date: 13 August 2026, 02:00 AM Contract: Special Short-Term Graded, up to 9 months (Initial Contract: 6 months) Vacancy Type: Special Vacancy Notice Grade: G-5 Job ID: 22512 For this vacancy, the successful candidate will work within the Migration Health Assessment Centre (MHAC) in Harare, Zimbabwe, under the overall supervision of the Chief Migration Health Officer and the direct supervision of the Head of Clinic.
Job Summary
- Type: contract
- Location: Harare
- Category: Healthcare
- Closing Date: 2026-08-13
Key Responsibilities
- Support the coordination and efficient operation of the call centre.
- Provide migrants with information about health assessments by telephone.
- Register migrants in the IOM database.
- Schedule and confirm medical appointments.
- Receive and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessment processing.
- Maintain daily health assessment statistics and update records.
- Contribute to customer satisfaction evaluation and management.
- Receiving applicants and explaining the registration process.
- Checking applicants’ identities.
- Entering applicant biodata into the appropriate platform.
- Taking applicant photographs using a webcam and uploading them to the appropriate platform.
- Printing medical forms, consent forms and other required documents.
- Receiving completed medical examination forms, X-rays and other documentation and updating their receipt in the database.
- Preparing, sorting and packaging medical files and other documents during mobile migration health assessment missions.
- Transmitting completed medical forms, DNA packages and other medical documents electronically or by courier.
- Maintaining files of incoming and outgoing letters, reports, memoranda, emails, faxes and IOM medical documents.
- Checking, printing and photocopying bank deposit slips or other proof of payment.
- Performing other duties as assigned.
Requirements
- A university degree with at least three years of relevant work experience ; or
- A secondary school diploma with at least five years of relevant work experience .
- A certificate in IT/Data Entry is considered an advantage.
- Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical institution.
- A typing speed of at least 60 words per minute .
- Knowledge of data management principles.
- Knowledge of customer care.
- High computer literacy in Windows and MS Office.
- Knowledge of web page design is an advantage.
- Knowledge of medical terminology is an advantage.
- Previous secretarial and archival experience is an advantage.
- Previous experience with NGOs or international organizations is an advantage.
- At least intermediate-level MS Office skills.
- Leadership skills, desirable.
- Analytical skills.
- Excellent communication skills.
- Fast and accurate typing.
- Fluency in English , both oral and written, is required for this position.
How to Apply
To apply, please visit: fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com
REF Code: 22512 | Job Code: 22512
About the Company
IOM may refer to:Indian Order of Merit, a military and civilian decoration in British India Five-seven IOM, variant of the FN Five-seven Infraorbital margin, the lower margin of the eye socket Institute of Medicine, a not-for-profit, non-governmental American organization founded in 1970 Institute of Medicine, Nepal, a medical school in Kathmandu, Nepal Institute of Occupational Medicine in the UK Institute for Organization Management, an Affiliate organization of the United States Chamber of Commerce Institute of Oriental Manuscripts of the Russian Academy of Sciences International Organization for Migration, a United Nations agency International One Metre (radiosailing), a class of radio sailing boat Intraoperative monitoring IOM soybeans, an industrial designation for soybeans from the U.S. states of Indiana, Ohio, and Michigan ISDN-oriented Modular Interface Isle of Man, a self-governing British Crown Dependency, located in the Irish Sea Isle of Man Airport, its IATA airport code
Website: https://zimbabwe.iom.int/
Frequently Asked Questions
What qualifications or certifications are typically required for a Medical Assistant (G-5) role in Zimbabwe?
For a Medical Assistant role, a relevant diploma in medical assisting or a nursing assistant certificate from a recognized Zimbabwean institution is often required. Practical experience in a clinical setting, such as an attachment, will also significantly strengthen your application.
What are the common day-to-day responsibilities of a Medical Assistant (G-5) in Zimbabwe?
Typical duties include assisting doctors with patient examinations, preparing examination rooms, managing patient records, and performing basic administrative tasks. You will also often be responsible for maintaining clinic cleanliness and ensuring stock levels of medical supplies.
What should I know about the local work culture and expectations for a Medical Assistant in Zimbabwe?
Professionalism, respect for elders and superiors, and a strong work ethic are highly valued in Zimbabwean healthcare settings. Punctuality, empathy towards patients, and adherence to medical ethics and protocols are also crucial expectations.
What are the realistic career progression paths for a Medical Assistant (G-5) in Zimbabwe?
With further education and experience, a Medical Assistant can progress into roles like senior medical assistant, clinic coordinator, or pursue nursing qualifications. Specialization in specific medical areas or administrative management within a healthcare facility is also possible.
What typical benefits can I expect, such as leave, medical aid, or pension, for a Medical Assistant role in Zimbabwe?
Standard benefits often include annual leave, sick leave, and a basic medical aid contribution, though specifics vary by employer. Some organizations may offer pension contributions or other allowances, which are usually outlined in the employment contract.
How should I apply, and what do Zimbabwean employers look for in Medical Assistant applicants?
Employers in Zimbabwe typically look for candidates with relevant practical experience, strong communication skills, and a professional demeanor. Ensure your CV is well-structured, highlight any clinical attachments or volunteer work, and prepare for an interview that might assess your empathy and problem-solving abilities.