Marketing and Customer Care Manager 485 views

JOB DESCRIPTION

An ICT company is looking for a Marketing and Customer Care Manager.

Qualifications

• A degree in Marketing or equivalent.
• Masters in Marketing is an added advantage.
• Certificate in Customers Care.
• At least 3 years experience in a similar role preferably from the ICT , Insurance and Banking sector.

Responsibilities

• Identifying and exploiting marketing opportunities for company products and solutions.
• Networking and identifying areas to improve on company products and services.
• Putting company on the various platforms and areas for recognition.
• Pushing brand name and making it visible.
• Identifying and resolving customer issues, complaints, enquiries and complements.
• Formulating and implementing customer resolutions mechanisms.
• Formulating and implementing the company’s brand image based on its goals and objectives
• Driving customer centricity culture across the organisation
• Driving the utilisation of technology to enhance the customer experience journey
• Implementing best practice customer care solutions.
• Managing the call centre.
• Managing and controlling subordinates