The position exists to underwrite and maintain a quality performing loan portfolio by marketing and maintaining good relationships with the company’s existing and potential clients and adhering to loan portfolio monitoring and collection processes and procedures hence maximizing profit for the organisation.
Job Summary
- Employer: ashcash MICROFINANCE
- Job Type: Full-time
- Location: Mutare, Zimbabwe
- Category: Finance
- Closing Date: 2026-09-27
Key Responsibilities
- Understand the various customers and stakeholders’ needs as espoused in the corporate/department strategy so as to determine the requisite loan solutions to be provided.
- Develop and implement strategies for growth on potential existing and business portfolio.
- Manage and monitor portfolio daily to avoid losses as per the agreed guidelines, rules and regulations in relation to arrears, queries, business opportunities etc.
- Conduct business and home assessments through visits and ensure that all loan applications are verified and identify risk mitigations for all possible risks.
- Check that received payments are as per installment that are due.
- Develop strategies to deal with loans in arrears so as to preserve company value.
- Follow up, where necessary, on agreed payment plans within the prescribed timelines through effective engagements with clients.
- Serve demand letters as a formal reminder and follow up process and file for future reference.
- Handing over delinquent clients for litigation where necessary in line with loan recovery procedures.
- Treat customers fairly by explaining upfront product features and benefits as well as terms and conditions, in a clear manner to eliminate misunderstanding.
- Educating clients on loan products and guiding them in making informed decision. The incumbent advises clients on borrowing capacity to avoid over indebtedness.
- Attend to customer queries in line with set service standards.
- Provide technical guidance to Sales Agents on business loan recruitment where necessary to ensure business continuity.
- Prepare weekly & monthly reports amongst other duties.
Requirements
- A degree in Banking, Finance, Economics, Business Studies, Accounting or any relevant qualification.
- A professional course in microfinance or credit management is an added advantage
- At least 3 years’ experience in microfinance or banking with exposure in lending operations and at least 2 years as a Loan Officer.
- Tech savvy with knowledge of a core banking or loan management systems.
- Analytical and giving attention to detail.
- Committed and willing to spend most of the time in the field.
How to Apply
Apply by email: info@ashcash.co.zw
Frequently Asked Questions
What qualifications or education do I need to become a loan officer at a microfinance institution in Mutare?
Most microfinance employers in Zimbabwe require at least five O-Level passes including Mathematics and English, with a diploma or degree in Banking, Finance, Accounting, or Business Studies being highly advantageous. Professional certifications like the Institute of Bankers of Zimbabwe (IOBZ) qualifications or microfinance-specific training from institutions such as the Zimbabwe Microfinance Association strengthen your application significantly.
What are the typical day-to-day responsibilities of a loan officer at a microfinance company in Zimbabwe?
Daily tasks include sourcing and interviewing potential borrowers, conducting thorough credit assessments and field visits to verify business activities, preparing loan documentation, and managing loan portfolios to ensure timely repayments. You will also build relationships with community groups, follow up on defaulters, and maintain accurate records in line with RBZ compliance requirements.
How is the work culture and what expectations should I have working for a microfinance institution in Mutare?
Microfinance work culture in Zimbabwe emphasizes results-driven performance with strict monthly lending and recovery targets, requiring extensive fieldwork and community engagement. Employers expect high integrity, resilience in challenging economic conditions, and willingness to work beyond standard hours during peak periods or month-end reporting deadlines.
What career progression opportunities exist for loan officers in Zimbabwe's microfinance sector?
Progression typically moves from loan officer to senior loan officer or team leader, then to branch manager or credit manager roles with demonstrated performance. Some professionals transition into risk management, operations, or regional management positions, while others leverage experience to join commercial banks or establish independent financial consulting practices.
What benefits are commonly offered to loan officers in Zimbabwean microfinance institutions?
Benefits vary considerably by employer but commonly include statutory pension contributions through NSSA, limited medical aid coverage, and annual leave as prescribed by the Labour Act. Performance-based incentives and commissions on loan disbursements or recoveries are frequently offered, though comprehensive medical aid and substantial pension contributions remain less common in smaller institutions.
How should I apply for a loan officer position and what do Zimbabwean microfinance employers prioritize in candidates?
Submit applications through advertised channels in local newspapers, company websites, or job portals like Classifieds.co.zw, ensuring your CV highlights sales achievements, community networks, and any microfinance or banking experience. Employers prioritize candidates with proven track records in credit sales, strong local market knowledge of Mutare's business environment, clean criminal records, and demonstrable integrity given the cash-handling nature of the role.
