Address: 115 ED Mnangagwa Rd, Highlands, Harare Whatsapp (ONLY for CV Making): +263784644514

LINKAGE AND RETENTION OFFICER – AIDS Healthcare Foundation 27 views

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About AHF is an international humanitarian organization operating in Zimbabwe, collaborating with the Ministry of Health & Child Care to create Centres of Excellence (COEs) in health. The Organization is seeking a Linkage and Retention Officer to be based at selected Government Clinics at Mt Darwin District Hospital. The successful candidates will be expected to augment daily clinical services , coordinate AHF program data management and retention activities related to HTS and ART services, including routine data collection, compilation, analysis, and dissemination through the MoHCC Management Information System onsite. The successful candidate will also be expected to work closely with the clinic teams to manage new and existing clients, identify, follow up on, and support clients who miss clinic appointments and those who disengage from care, among other responsibilities. The AHF-supported Linkage and Retention Officer will work under the direct supervision of the OI Clinic MoHCC Manager in Charge at the Facility where they will be based, and also under the AHF-supported Site/Cluster Supervisor. Overall, they will also have line Managers, who are based at the Country Head Office.

Job Summary

  • Type: full-time
  • Location: Harare
  • Category: Healthcare
  • Closing Date: 2026-08-14

Key Responsibilities

  • Provide quality care for HIV-positive clients on Anti-retroviral (ARV) Treatment
  • Perform rapid HIV testing on all clients (adults, adolescents and children) that have consented to testing/re-testing, and interpret the results to the clients.
  • Perform DBS on infants and counsel care-givers
  • Counsel HIV-positive clients and link them to ART initiation
  • Carry out necessary baseline tests and initiate new clients on ART
  • Provide routine follow-up and monitoring of clients (including scheduling interpreting Viral Load and CD4 tests) and provide adherence support clients the results
  • Implement DSD programs and ensure seamless patient experience
  • Establishment and maintenance of SRH clinics and ensure all eligible women have undergone cervical screening
  • Actively participate in quality improvement to ensure Clinical and preventions benchmark targets are achieved
  • Track and follow up clients who miss appointments, default treatment, or are at risk of loss to follow-up.
  • Conduct phone calls, SMS reminders, and community/home visits in line with confidentiality guidelines.
  • Maintain updated client appointment and tracking records.
  • Support Back to Care clients who have disengaged from care back into services
  • Ensure all linkage and retention operations in different clinics under their jurisdiction are effectively coordinated
  • Ensure the requisite resources are available to facilitate implementation of linkage and retention activities
  • Ensure linkage and retention activities are planned with clear performance targets
  • Ensure that all newly tested positives are linked to care while >90% of all clients both new and old are retained into care
  • Refer clients to peer support groups, social services, or mental health services where necessary.
  • Participate in ensuring continued Youth friendly service provision working in partnership with the CATS and all Staff
  • Work closely with health facilities, community health workers, expert clients, and peer educators to support linkage and retention strategies.
  • Participate in community outreach activities targeting key and priority populations.
  • Strengthen linkages between community-based and facility-based HIV services
  • Co-ordinate linkage and retention in assigned health facilitie(s)
  • Facilitate education on condom use including condom demonstration
  • Ensure that HIV IEC materials are available on testing sites
  • Accurately document follow-up outcomes, defaulter tracing, and retention indicators.
  • Update registers, electronic databases, and M&E tools as required.
  • Prepare weekly and monthly retention and linkage reports for supervisors.
  • Collect weekly, monthly & quarterly HIV Testing Services and ART Statistics from the respective site, including the composition of the AHF-specific Reports; Enter all weekly, monthly, and quarterly data into the AHF web portal;
  • Actively participates in preparing weekly, monthly, and quarterly program data reports and ensures timely submission of requested data to MoHCC and AHF structures, as well as assists in the production of information submitted to the MoHCC DHIS2;
  • Support data quality improvement initiatives
  • Any other duties that may be assigned by the supervisor

Requirements

  • Must possess a Diploma or its equivalent in either of the following disciplines Psychology, Nursing, Counseling, Social work, administration, public health.
  • The preferred candidates will be those who also possess a Certificate or its equivalent in either of the following disciplines M&E, Statistics, Data Analysis or Information Technology.
  • Have rapid HIV Testing certificate
  • A minimum of 2 years’ experience working with clients in public health institutions, community services or medical setting.
  • Must have experience working with people living with HIV, and /or other chronic illness, substance users, and persons with mental diagnoses.
  • Previous exposure and experience working with healthcare delivery systems such as eHR, ePMS, ePOC, DHIS 2 is a significant advantage; Flexible, proactive, and able to organize work independently as well as work in a team.
  • Should have strong interpersonal and communication skills both verbal and written.
  • Ability to function under dynamic circumstances and proficiency in computer skills e.g. MS Word, Excel, Outlook & PowerPoint.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports.
  • Ability to speak effectively before groups of people.
  • Should be in possession of valid educational certificates,
  • A valid driver’s license class 3 or 4 is an added advantage
  • Sensitive to patient population and issues surrounding HIV/AIDS;
  • Ability to prioritize tasks in a rapidly changing environment;
  • Good command of administrative knowledge and practices.
  • Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Experience of solving complex issues through analysis, definition of a clear way forward.
  • Dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment.
  • Must be a Registered General Nurse Counsellor with at least a Diploma qualification. Added qualifications in any of the following disciplines: Counselling, administration, or public health will be an added advantage
  • Biker, Class 3 or 4 driver’s licence- an added advantage.

How to Apply

Apply by email: [email protected]

About the Company

AIDS Healthcare Foundation (AHF) is a Los Angeles-based 501(c)(3) nonprofit organization that provides HIV/AIDS prevention, treatment, and advocacy services, in addition to humanitarian aid. As of 2025, AHF operates about 400 clinics, 69 outpatient healthcare centers, 62 pharmacies, and 22 Out of the Closet thrift stores across 16 U.S. states, Washington, D.C., Puerto Rico, and 49 countries, with over 5,000 employees, and provides care to more than 2.5 million patients. The organization's aim is to end the AIDS epidemic by ensuring access to quality healthcare, including HIV and STD testing, prescription of medications like Pre-exposure Prophylaxis (PrEP), and referrals to specialty pharmacies. AHF is a participant in and supporter of the 340B Drug Pricing Program, and the largest provider of PrEP in the United States, though its founder Michael Weinstein has received criticism for his initial opposition to the drug in the early 2010s. AHF operates the Out of the Closet thrift store chain to help fund its services.

Website: https://www.aidshealth.org/global/zimbabwe/

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Frequently Asked Questions

What are the typical qualifications and experience needed for a Linkage and Retention Officer role in Zimbabwe?

Candidates usually require a diploma or degree in fields like Social Work, Public Health, Nursing, or Community Development. Essential experience includes working with HIV/AIDS programs, community outreach, or patient support within a healthcare or NGO setting in Zimbabwe. Proficiency in local languages like Shona or Ndebele is often an advantage.

What are the common day-to-day responsibilities of a Linkage and Retention Officer in Zimbabwe?

Daily tasks typically involve patient follow-ups, providing adherence counseling, linking clients to necessary health services, and conducting community outreach to identify new patients. You would also be responsible for maintaining accurate patient records and reporting on retention rates, often working closely with clinical teams.

What is the typical work culture and what are the expectations for this role within the Zimbabwean healthcare NGO sector?

The work culture often emphasizes teamwork, empathy, and strong community engagement, requiring sensitivity when interacting with vulnerable populations. You are expected to be proactive in identifying and addressing patient needs, adhering strictly to health protocols, and often working in diverse settings from clinics to communities.

What are the realistic career progression opportunities for a Linkage and Retention Officer in Zimbabwe?

With demonstrated experience and further training, a Linkage and Retention Officer can progress to Senior Officer, Program Coordinator, or Monitoring and Evaluation roles within the public health sector. Opportunities also exist to specialize in specific areas like adolescent health or key populations, or to move into broader public health management roles.

What kind of benefits, such as leave or medical aid, are typically offered for this role in Zimbabwe?

Most reputable NGOs in Zimbabwe offer a benefits package that usually includes paid annual leave, sick leave, and maternity leave as per Zimbabwean labor laws. Medical aid contributions and contributions to a pension scheme are also common components of the remuneration package for such professional roles.

What should applicants in Zimbabwe focus on when applying for a Linkage and Retention Officer position?

Emphasize your practical experience in community health, patient support, or HIV/AIDS programs within your CV and cover letter. Highlight your communication skills, empathy, and ability to work effectively with diverse communities, as well as your understanding of the local health landscape in Zimbabwe.

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