JUNIOR RESERVATIONIST – Gonarezhou National Park 115 views

OVERALL JOB PURPOSE

The Reservationist plays a supporting role to the tourism department in the Gonarezhou National Park and is primarily responsible for handling client queries and capturing bookings for guests wishing to visit the Park. In addition to the back office function of capturing reservations, the reservationist also serves a front office function welcoming clients to Gonarezhou on arrival, ensuring check-in processes are completed smoothly and in full, any amendments or extras are captured on each reservation and all payments are captured, as well as ensuring the check-out processes are completed, guest records are updated and captured accurately.

DUTIES AND AREAS OF RESPONSIBILITY INCLUDE THE FOLLOWING

• Attend to client/guest queries via telephone or email regarding visits to Gonarezhou National Park;
• Accurately capture reservations including guest details into GCT’s online reservations system;
• Ensure rates are applied correctly, extras are captured and invoices are generated upon guest departure;
• Process and capture payments from guests to Gonarezhou into the online reservation system;
• Receiving clients at reception gates and assisting with the check-in process to ensure a
seamless and positive guest experience;
• Liaise with the tourism operations team providing feedback on guest issues or complaints;
• Communicate timely and effectively with camp staff regarding guest arrivals, requirements
and expectations.

QUALIFICATIONS, EXPERIENCE AND SKILL

• Diploma or University Degree in Tourism/Business Management or other related qualification;
• Two (2) years tourism experience, ideally of which one (1) year in a reservations role;
• Computer Skills – Good computer skills, particularly the use of Microsoft Office products and reservations systems (ideally ResRequest);
• Communication – Fluency in written and spoken English;
• Customer Service – Strong customer service skills with the ability to make guests feel welcome;
• Problem-Solving – Ability to detect and understand an issue and work empathetically and
methodically to solve it;
• Administrative – Good and diligent administrative skills;
• Professional – Ability to act professionally and discreetly, maintain confidentiality of guest
information.