IT TECHNICIAN – NPAZ 263 views

VACANCY

IT Technician Vacancy (NPAZ)

NATIONAL PROSECUTING AUTHORITY OF ZIMBABWE

VACANCY NOTICE

“Promoting Prosecutorial Excellence and Efficacy”

Job Title: IT Technician (10)
Department: Information and Communication Technology (ICT) Unit
Reports to: ICT- Deputy Director and Infrastructure and Support Services
Station: Provinces (10) – Candidates to clearly indicate Province of preference

Key Responsibilities

1. Provide first-line technical support to all NPAZ staff on hardware, software, and network-related issues.

2. Install, configure, hardware maintenance and repair computers, photocopiers, printers, scanners, and other ICT equipment.

3. Set up and support network systems, including Local Area Networks (LAN), Wide Area Networks (WAN), and Internet connectivity.

4. Monitor network performance and resolve connectivity or security issues promptly.

5. Assist in the implementation and maintenance of ICT policies, procedures, and standards.

6. Support the installation and updating of operating systems, applications, and antivirus software.

7. Conduct regular system backups and ensure data protection in line with ICT security protocols.

8. Maintain an up-to-date asset register of all ICT equipment within the Authority.

9. Provide user training and cyber security awareness on ICT systems.

10. Support the development, rollout, and maintenance of case management and NPAZ-related software systems.

11. Collaborate with external service providers and ensure timely resolution of ICT service issues.

12. Prepare and submit regular ICT performance and incident reports.

Qualifications and Experience

• National Diploma or Higher National Diploma in Information Technology from a recognized institution.

• A Degree in Information Systems / Computer Science will be an added advantage.

• At least 2 years relevant work experience in ICT technical support or systems administration.

Competencies and Attributes

• Strong analytical and problem-solving skills essential for troubleshooting and work design.

• Good understanding of computer networks, hardware, and software systems.

• Knowledge of ICT security, data backup, and recovery procedures.

• High level of integrity and confidentiality.

• Good communication and interpersonal skills.

• Strong attention to detail and commitment to quality service delivery.