IT TECHNICIAN – NATIONAL PROSECUTING AUTHORITY OF ZIMBABWE  191 views

VACANCY 

NATIONAL PROSECUTING AUTHORITY OF ZIMBABWE

“Promoting Prosecutorial Excellence and Efficacy” 

Job Title: IT Technician (10) 

Department: Information and Communication Technology (ICT) Unit
Reports To: ICT- Deputy Director and Infrastructure and Support Services
Station: Provinces (10) – Candidates to clearly indicate Province of preference 

Key Responsibilities 

• Provide first-line technical support to all NPAZ staff on hardware, software, and network-related issues. 

• Install, configure, hardware maintenance and repair computers, photocopiers, printers, scanners, and other ICT equipment. 

• Set up and support network systems, including Local Area Networks (LAN), Wide Area Networks (WAN), and Internet connectivity. 

• Monitor network performance and resolve connectivity or security issues promptly. 

• Assist in the implementation and maintenance of ICT policies, procedures, and standards. 

• Support the installation and updating of operating systems, applications, and antivirus software. 

• Conduct regular system backups and ensure data protection in line with ICT security protocols. 

• Maintain an up-to-date asset register of all ICT equipment within the Authority. 

• Provide user training and cyber security awareness on ICT systems. 

• Support the development, rollout, and maintenance of case management and NPAZ-related software systems. 

• Collaborate with external service providers and ensure timely resolution of ICT service issues. 

• Prepare and submit regular ICT performance and incident reports. 

Qualifications and Experience 

• National Diploma or Higher National Diploma in Information Technology from a recognized institution.
• A Degree in Information Systems / Computer Science will be an added advantage.
• At least 2 years relevant work experience in ICT technical support or systems administration. 

Competencies and Attributes 

• Strong analytical and problem-solving skills essential for troubleshooting and work design.
• Good understanding of computer networks, hardware and software systems.
• Knowledge of ICT security, data backup, and recovery procedures.
• High level of integrity and confidentiality.
• Good communication and interpersonal skills.
• Strong attention to detail and commitment to quality service delivery.