IT Support Officer – Toyota Zimbabwe 217 views

Applications are invited from suitably qualified and experienced persons to fill in the position of IT Support Officer that has arisen at our Msasa Branch on a permanent basis, reporting to the IT & Projects Manager.

Motor Industry NEC Grade 10

Qualifications, Knowledge, and Experience

• A Bachelor’s Degree in Information Technology (IT) or equivalent qualification.
• Minimum of 1-year experience in information technology
• Strong coordination and planning skills
• Certification in ITIL will be an added advantage
• Sound knowledge of CISCO, Windows Server Administration, Hyper V, and Fortinet
• Valid Driver’s License.

DUTIES

Duties Include:

• Provide support to Users on all hardware, software, telephony, network related problems as
  FIRST LIASON for all users with the prompt escalation of unresolved enquiries.
• Managing User calls within the Ticketing System.
• Train Users on the proper use of computer equipment and standard applications;
  familiarization with SAP, Microsoft 365, AD, Zendesk usage, and other IT applications.
• Check that business systems are fully operational throughout each business day. • Assist in “month end” processes at month-end as assigned.
• Ensure critical IT equipment is secure, protected, and updated with the latest software and back-ups are carried out as per the standard procedure.
• Monitor computer equipment to ensure that no unlicensed or pirated software is used and
  report any breach to the Systems Infrastructure Administrator.
• Ensure Dealer network integration applications are up to date and that a register is
  maintained for management and control.
• Assist in the back-end updates of the Toyota website, intranet, and digital environment.
• Share with the team issues of IT development, the latest technologies, projects, and opportunities for technological innovations that will improve Organisational processes.