We are pleased to announce an exciting career opportunity within our organization for the position of IT Support & Deployment Specialist. We are seeking a highly motivated and technically skilled individual to join our Technology/Operations team.
Job Summary
- Employer: mjgroup
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Information Technology
- Closing Date: 2026-10-24
Key Responsibilities
- Serve as the primary point of contact for internal hardware and software support
- Manage provisioning, configuration, and maintenance of company devices
- Administer and troubleshoot VoIP and internal communication platforms
- Oversee Google Workspace administration, including user management, permissions, and security compliance
- Provide technical support, deployment, and troubleshooting for clients
- Manage and resolve email system issues including deliverability and routing
- Deploy, configure, and maintain servers (physical and VPS environments)
- Monitor system performance and ensure optimal network and server health
Requirements
- Certifications such as CompTIA A+, Network+, or equivalent
- Knowledge of email infrastructure (SPF, DKIM, DMARC, MX routing)
- Experience in client-facing roles or Managed Service Providers (MSPs)
- Familiarity with ticketing and asset management systems
How to Apply
Apply by email: hr@mjgroup.africa
Frequently Asked Questions
What qualifications or certifications are typically required for an IT Support & Deployment Specialist role in Zimbabwe?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like Harare Institute of Technology or University of Zimbabwe. Industry certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco CCNA are highly valued and often preferred by hiring managers.
What are the common day-to-day responsibilities of an IT Support & Deployment Specialist?
Daily tasks include troubleshooting hardware and software issues, setting up new workstations and network equipment, managing user accounts, and maintaining system documentation. You will also handle software deployments, patch updates, and provide technical support to staff across multiple departments.
How does workplace culture and employer expectations differ for IT roles in Zimbabwe compared to other countries?
Zimbabwean employers often expect high adaptability due to resource constraints, including working with older equipment and limited internet bandwidth. Punctuality, respect for hierarchy, and willingness to work beyond standard hours during critical system failures are generally expected in local IT departments.
What realistic career progression paths exist for IT Support & Deployment Specialists in Zimbabwe?
With experience, you can advance to Senior IT Support Specialist, Systems Administrator, or IT Manager roles. Many professionals also transition into specialized areas like network engineering, cybersecurity, or cloud infrastructure, especially after obtaining advanced certifications.
What typical benefits should I expect or negotiate for in this role within Zimbabwe?
Standard benefits usually include annual leave as per the Labour Act, medical aid contributions, and pension scheme enrollment through NSSA or private providers. Some employers offer transport allowances, internet subsidies, or professional development funding for certification exams.
What do Zimbabwean employers look for when hiring for IT Support & Deployment roles, and how should I apply?
Employers prioritize practical troubleshooting experience, strong communication skills, and proven ability to work under pressure. Submit a concise CV highlighting technical competencies and certifications through email or online job portals like LinkedIn, Joina City classifieds, or company career pages, and prepare for hands-on technical assessments during interviews.
