Vacancy
Job Description
July28 is seeking a full-time IT Support for our Harare, Zimbabwe location.
The individual will be the front-line person for all IT related tasks and ensure the smooth running of computer systems and support staff and clients in all IT related needs. Duties include;
• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems and network for all staff or clients through a series of actions, either face-to-face or over the phone
• Help set up systems or resolve issues/troubleshoot system and network problems
• Diagnosing and solving hardware or software faults
• Building/refurbishing computers or replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Test and evaluate new technology, conduct electrical safety checks on computer equipment
Duties and Responsibilities
July28 is seeking a full-time IT Support for our Harare, Zimbabwe location.
The individual will be the front-line person for all IT related tasks and ensure the smooth running of computer systems and support staff and clients in all IT related needs. Duties include;
• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems and network for all staff or clients through a series of actions, either face-to-face or over the phone
• Help set up systems or resolve issues/troubleshoot system and network problems
• Diagnosing and solving hardware or software faults
• Building/refurbishing computers or replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Test and evaluate new technology, conduct electrical safety checks on computer equipment
Qualifications and Experience
Essential qualifying criteria which are key to the successful performance of the IT Support Consultant role are:
• Degree in IT or related field
• Able to work independently and in a team.
• Be able to troubleshoot and resolve client issues
• A full appreciation of July28 values and should share the same values.
• Strong sense of ownership of their work
• Detail oriented
• A healthy sense of purpose and self
• Exceptional communication skills
• One has to be very comfortable with technology and office management software
• An open minded individual as the technology space transforms rapidly
• Good client and team management skills
• Ability to make and create power point presentation and deliver the presentation
Desired Skills and Competencies:
• A keen interest in technology and the ability to self-tech
• Previous experience in consulting organization will be an added advantage
• Strong sense of ownership of their work
• A healthy sense of self and purpose
• Analytical, assertive, inquisitive and highly intuitive
Job Summary
More Information
-
Job Application Details
APPLICATION DETAILS
To apply for this position, please submit your application via this link: https://www.optimizehire.org/apply-job?i=MTYwNA%3D%3D and select the Internal IT Support (Harare, Zimbabwe, Zimbabwe) position from the Job Opening drop-down menu. For more information about our company, please visit our web site at http://www.july28.org. We are an equal opportunity employer.
Please say that you got this job advertisement through Jobs Zimbabwe