Job Summary
One of our clients is looking for a suitable and qualified IT assistant to join their team.The IT Assistant will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Duties And Responsibilities
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• If necessary, liaise with third-party support and PC equipment vendors
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Support development and implementation of new computer projects and new hardware installations.
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Qualifications And Experience
• Degree in the field of computer science or any related field
• 5-7 years working experience in a similar role
• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience and equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Analytical and problem-solving abilities.
• Ability to present ideas in user-friendly language
More Information
- Job Application Details How To Apply Interested candidates to forward their CVs to [email protected] with the subject ''IT Assistant'' Apply Before: July 12, 2021