The Consumer Protection Commission was established under the Consumer Protection Act Chapter 14:44 (No. 5 of 2019) which became Law on 10 December 2019. This Act repealed the Consumer Contract Act Chapter 8:03 and is administered by the Minister for Industry and Commerce. The Consumer Protection commission’s core function is to “protect consumers horn unconscionable, unreasonable, unjust or otherwise improper trade practices, as well as deceptive, misleading, unfair or fraudulent conduct.”
The Consumer Protection Commission (CPC) is now inviting suitably qualified and experienced individuals to apply for the above-mentioned position that has risen in the Commission.
Roles and Responsibilities
- Prepares letters, briefing notes and investigation reports in line with Commission standards containing sustainable recommendations.
- Prepares investigation plans, collects witness statements, issues demand notices, executes search warrants etc. and conducts records of interview with businesses or persons of interest.
- Prepares briefs of evidence as required for consideration by the Commission for use in prosecutions in a Court of Law, if necessary.
- Establishes and maintains effective relationships with business operators, internal and external stakeholders.
- Takes responsibility for completion of work and seeks guidance when required; identifies risks and takes initiative to progress work when required.
- Adheres to the Code of Conduct, acts with integrity and behaves in an honest, professional and ethical way.
- Shares information with own team, seeks input from others, contributes to team discussions and ensures others are kept informed.
- Demonstrated ability to identify potential breaches of legislation through analysing and comparing information from a complaint to the law.
- Demonstrated abilities to methodically collect information and evidence in accordance with the principles of natural justice and fairness, in compliance with the law and in a manner admissible in legal proceedings.
- Demonstrated well developed interview skills to obtain accurate witness statements.
- Demonstrated experience and flexible approach to managing workload and setting priorities in order to meet deadlines in a demanding work environment
Qualifications And Experience
- A relevant diploma in Economics; Law, Police and Security Studies or Business-related field from a recognized institution
- At least 5 years’ experience involving enforcement of consumer infringements
- At least 3 years’ experience in a relevant job
- A record of success in previous jobs involving enforcement of compliance with laws and regulations
- Demonstrable proficiency in computer applications
- Good communication skills
- Good report writing
- Results oriented