INTERN : IT – Harare Institute of Public Health 570 views

The Information Technology Support Specialist will provide direct technical assistance and
support to Great Valley Center staff for network, hardware and software issues. Duties
include installing and maintaining computer systems including software and hardware on
desktops and laptops, resolving internet and network access issues (both wired and wireless),
providing network printer support, meeting with staff to provide one-on-one technical
assistance as needed/requested, providing training to staff on software and hardware use,
determining causes of computer/software/network malfunctions through evaluation and
testing and resolution via modifications, repair, or external support assistance.

DUTIES
Respond to user requests for service, troubleshoot problems and help develop
solutions.
Support PC hardware components, desktop operating system software, and application
software.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those
issues sent to vendors.
Monitor antivirus software and updates and repair computers infected with spyware,
adware and/or viruses.

Monitor backup systems and procedures to ensure data security.
Record activities, solutions and other responses to request for service.
Assist in maintaining inventory records and documentation for equipment.
Contribute to Great Valley Center technical documentation and participate in policy,
procedure, and standards development.
Consult with vendors, perform research and evaluate products to assist in the selection
and purchase of equipment and installation or upgrade of systems.

Assist users in determining appropriate software solutions to meet needs.
Develop and provide user training for basic hardware and software use.
Provide backup technical support for network including router, firewall, and wireless
access point.
Maintains open communication and positive working relationship with staff.
Perform other duties/projects as assigned.

REQUIREMENTS
Must be available to work a minimum of 10-16 hours per week.
Must be available and willing to commit at least six (6) months initially for an
internship.
Must be pursuing an undergraduate or graduate level degree in a business,
communications or computer related field
Minimum of two years of college or trade school education in a business,
communications or computer related field