Job Summary
NetOne Cellular (Private) Limited seeks to recruit a highly motivated, outstanding and results oriented individual to fill the above mentioned position.
Reporting to Head Technology, the incumbent will be responsible for ensuring that the business realizes it’s set objectives of growth and customer experience by making sure that Information technology service layer is optimized and efficient
Duties And Responsibilities
- Develops Information Technology policies and practices
- Facilitates deployment of systems on Production.
- Ensuring that the handover process is smooth, from QAT, UAT, to production
- Reviews system architecture to reflect changes in technology
- Implements database performance analysis and related optimization activities
- Handles service delivery related works through resolving help desk issues that would need technical support to be resolved
- Ensures that the Information Technology policy is thoroughly observed all the time by all custodians/users of systems especially with the view of data integrity
- Takes preventative action where possible as compared to reactive responses with respect to smooth operation of the system
- Ensures service availability on all systems
- Ensures system performance optimizations and tuning; 10. Tracks response times and handles stress testing on a frequent basis
- Administrates continuous vendor engagements on all third party systems
- Guides and leads project teams and ensures that deadlines are met on all issues
- Administrates Performance of DR Drills to ensure that all things are working in the case of failure
- Establishes Service Level Agreements with all stakeholders
- Manages System Budgets for every financial year.
Qualification And Experience
- Bachelor’s degree in Computer Science or equivalent;
- Minimum 5 years in industry with 3 years being in Banking or Mobile Financial Services with good experience in IS Operations.
- Must have a thorough understanding of Financial Services regulations and Anti-money laundering laws in Zimbabwe.
- Should be professional, energetic and effective.
- Must possess good organization and delegation skills.