Job Summary
- Type: temporary
- Location: Harare
- Category: Information Technology
- Closing Date: 2026-07-20
Key Responsibilities
- Manages projects involving feasibility studies, systems analysis, design, development, and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
- Develops detailed system and other technical specifications and user documentation for ASYCUDA systems.
- Provides specialized advice to NCSs and NPTs, analysing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
- Maintains, upgrades, or enhances existing ASYCUDA user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of ASYCUDA assigned systems, etc.
- Develops and maintains ASYCUDA proprietary programs, i.e. Single Windows, which require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
- Organizes and performs unit and integrated testing, designing, and utilizing test bases; assists users in acceptance testing.
- Develops customs training materials, operating and user manuals; trains staff in assigned systems.
- Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
- Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc
- Provides guidance to, and may supervise, new/junior staff, consultants, etc.
Requirements
- PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming related to customs and international trade digitalization. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities, and execution protocols. Strong analytical and problem-solving skills, including proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
- CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
- Education: Advanced university degree (master’s degree or equivalent) in computer science, information systems, mathematics, statistics, or related field. A first-level university degree in combination with an additional two years of qualifying experience, may be accepted in lieu of the advanced university degree.
- Work Experience: A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area, including relevant experience in the field of customs and international trade digitalization, system deployment, development and support, is required. Experience in prototyping and implementing complex customs information technology systems is desirable. Experience in organizing and delivering training courses within governmental organizations is desirable. Experience working in an international environment, such as within in the UNS, the Funds and Programmes is desirable. Experience in technical ICT programming with Java, Linux and Oracle, is desirable.
Salary
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How to Apply
About the Company
The United Nations Conference on Trade and Development (UNCTAD) plays a crucial role in supporting economic advancement within Zimbabwe. It recently convened a high-level validation workshop focused on assessing the nation's productive capacities and identifying gaps. This initiative aims to strengthen Zimbabwe's economic potential and drive comprehensive industrial transformation. Through such strategic engagements, UNCTAD actively assists Zimbabwe in expanding its trade opportunities and fostering sustainable development. The upcoming workshop on May 21, 2025, highlights UNCTAD's continued dedication to the country's economic future.
Fostering productive capacities and sustainable development in Zimbabwe.
Frequently Asked Questions
What qualifications and certifications are typically needed for an Information Systems Officer (P3) role at an organization like UNCTAD in Zimbabwe?
A Master's degree in Information Technology, Computer Science, or a related field is often preferred, alongside a minimum of five years of relevant professional experience. Key certifications in areas like ITIL, Microsoft Certified Solutions Expert (MCSE), or networking (e.g., CCNA/CCNP) are highly beneficial for such a role.
What are the common day-to-day responsibilities for an Information Systems Officer in a UN environment in Zimbabwe?
Daily tasks typically involve providing technical support to users, administering IT infrastructure including networks and servers, and ensuring data security and system efficiency. You would also participate in IT project implementation, system upgrades, and troubleshooting to maintain seamless operations for the organization.
How does the work culture for an international organization like UNCTAD in Zimbabwe compare to local companies, and what are the key expectations?
The work culture emphasizes professionalism, adherence to international standards, and clear hierarchical structures, often differing from more relaxed local setups. Punctuality, strong collaboration within diverse teams, and a commitment to global mandates are highly valued in such environments.
What are the realistic career progression and growth paths for a temporary Information Systems Officer (P3) within the UN system or relevant fields in Zimbabwe?
A temporary P3 role can serve as a stepping stone to more permanent positions or higher-level P4 roles within the UN system, both locally and internationally. The experience gained is also highly transferable to senior IT positions in large Zimbabwean corporates, international NGOs, or specialized IT consulting firms.
What typical benefits, such as leave, medical aid, and pension, can a temporary Information Systems Officer (P3) expect at a UN agency like UNCTAD?
Temporary UN staff generally receive competitive compensation, medical insurance coverage, and annual leave allowances as per UN staff rules. While full pension benefits might differ from permanent staff, contributions to a provident fund or similar savings scheme may be provided as part of the package.
What does the application process typically involve for a UN Information Systems Officer role, and what specific qualities do Zimbabwean employers look for?
The process usually includes an online application, a technical assessment, and competency-based interviews focusing on your skills and experience. Employers in Zimbabwe, especially for international roles, look for strong problem-solving abilities, adaptability, excellent communication skills, and proven technical expertise relevant to modern IT environments.