ICT SUPPORT TECHNICIAN – Harare International School 65 views

To provide technical support to school-related events, the staff, teachers, and students of Harare International School (HIS) and the HIS technical devices. This is to ensure that there is access to, and use of, the required technical devices, software and equipment.

DUTIES

Manages the HIS IT help desk system, and is the first point of contact and initial responder to all incoming tickets
Logs all requests that have not come via the helpdesk system (eg. in person help requests at the IT Support Office) to the HIS helpdesk system
Configures and prepares all HIS owned student, teacher, staff and administrative laptops, tablets and desktops for use and connection to the network; including labelling of devices
Installs, updates and manages the software on users’ computer equipment
Guides the HIS community, where necessary, regarding the correct care and protection of HIS technology equipment
Performs repairs, within current abilities, on computer hardware equipment, laptops, desktops and devices
Where needed, logs and sends devices to external companies for specialist repair
Inputs and updates all ICT equipment movements, allocations, condition and stock inventory; and ensures that all assets are correctly labelled
Monitors consumable stock levels and initiates ordering process for new stock to ensure adequate stock on hand
Develops, reviews and implements a maintenance and upgrade schedule for all HIS technical equipment
Works in conjunction with the HIS Network Specialist to upgrade and manage the printer software on the server
Manages the school printing to each network printer using printer software
Communicates, where necessary, with external printer suppliers for maintenance, repairs, toner supplies and other technical issues with regards to the HIS network printers
Configures, installs, supports and maintains the projectors and Apple TV equipment on campus
Prepares online academic testing environments (as needed), provides technical support for online academic testing, and advises on the equipment to create testing environments
Alerts the ICT System Administrator and/or ICT Director of any network downtime and/or problems reported by users
Provides advice and support for data security, backup and recovery procedures / protocols

REQUIREMENTS

IT Diploma recognised in Zimbabwe is essential
Degree in Computer Technology or similar is an advantage
ICT hardware management, repairs and maintenance
Understanding of IT help desk administration