ICT SUPPORT OFFICER – Parliament of Zimbabwe 1217 views

JOB VACANCIES NOTICE NUMBER
1. MANDATE OF APPOINTING OFFICERS OF PARLIAMENT
Section 154 of the Constitution of Zimbabwe stipulates that the Clerk of Parliament and other Staff
of Parliament are appointed on terms of conditions of service approved from, time to time, by the
Committee on Standing Rules and Orders (CSRO) are Public Officers, distinct and separate
from the Civil Service. These appointments are on open, performance-based contracts subject
to the provisions of the Officers of Parliament (Terms of Service) Regulations, 2018, as amended
from time to time.
Applications are, therefore, invited from suitably qualified and experienced Zimbabwean citizens
below the age of fifty (50), with a clean disciplinary/criminal record, to fill the following vacant
positions

Grade: 8
Reports To: Director ICT
Page 7 of 12
Location: Information Communication Technology Department

Job Description
 Installs and configures computer hardware operating systems and applications;
 Monitor and maintain computer systems and networks;
 Troubleshoot system and network problems, diagnoses and solves hardware/software
faults;
 Provides support, including procedural documentation and relevant reports;
 Follows diagrams and written instructions to repair a fault or set up a system;
 Supports the roll-out of new applications;
 Responds within agreed time limits to call-outs;
 Works continuously on a task until completion (or refers to a senior officer if the problem
persists);
 Prioritises and manages many open cases at one time;
 Establishes a good working relationship with customers and other professionals, e.g.
software developers;
 Conducts routine checks on computer equipment and log; and
 Performs any other duties as may be assigned from time to time by the superior.

Minimum Person Specification
 BSc Degree in Computer Science/ Information Systems Management
 A diploma in PC Engineering and Networking is an added advantage
 In-depth knowledge of client-server technologies and telecommunication protocols
 Strong understanding of intranets and extranets and relevant product certification
 Two(2) years of relevant working experience

In return, the Parliament of Zimbabwe offers a comparatively competitive remuneration package
which will be disclosed to shortlisted candidates.