The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit like-minded individuals in the following areas:
Reporting to the Database Administrator, the successful candidate provides operational support to the Database Administrator (DBA) and the ICT unit by assisting with database maintenance tasks, executing backup and recovery procedures as assigned, and providing first-line ICT support services. The role ensures the availability, integrity, and security of organizational databases while supporting end users through timely resolution of hardware, software, and system-related issues assigned through the Helpdesk Administrator.
Job Summary
- Type: contract
- Location: Harare
- Category: IT Support
- Closing Date: 2026-06-05
Key Responsibilities
- Assist the Database Administrator in maintaining database systems and ensuring optimal performance.
- Execute database backup schedules and verify the integrity of backups as assigned.
- Perform restoration tests and recovery procedures under the supervision of the DBA.
- Monitor database jobs, alerts, and logs and escalate issues to the DBA when necessary.
- Assist with database patching, updates, and maintenance activities.
- Support database documentation including backup procedures, recovery processes, and configuration records.
- Assist in implementing database security controls and user access management as directed by the DBA.
- Monitor database storage capacity and report potential capacity issues.
- Provide first-line technical support for computers, printers, applications, and network-related issues assigned by the Helpdesk Administrator.
- Diagnose and resolve hardware and software issues for end users.
- Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
- Support installation and configuration of operating systems and standard applications.
- Escalate complex technical issues to appropriate ICT specialists.
- Assist with system updates, patches, and endpoint security compliance.
- Participate in ICT disaster recovery planning and testing activities.
- Assist in system monitoring and reporting of performance issues.
- Support ICT projects and system deployments as required.
- Ensure compliance with ICT policies, procedures, and security standards.
Requirements
- Degree in Information Technology, Computer Science or equivalent.
- Professional certifications such as CompTIA A+, ITIL Foundation, or equivalent are desirable.
- Experience supporting Windows operating systems and standard office applications.
- Minimum of 3 years’ experience in Database Support, ICT support or helpdesk environment.
How to Apply
To reach not later than close of business on Friday 5th June 2026.
About the Company
In Zimbabwe the National Social Security Authority (NSSA), constituted and established in terms of the NSSA Act of 1989, Chapter 17: 04 DOWNLOAD: NATIONAL SOCIAL SECURITY AUTHORITY ACT 17 04 (PDF 128.4 KB), is the statutory corporate body tasked by the Government to provide social security. The provision of social security can be defined as instituting public policy measures intended to protect an individual in life situations or conditions in which his/her livelihood and well being may be threatened, such as those engendered by sickness, workplace injuries, unemployment, invalidity, old age, retirement and death. It is based on the principle of social solidarity and pooling of resources and risks, involving drawing of savings from periods of employment, earnings and good health to provide for periods of unemployment, old age, invalidity and death. At the moment NSSA is administering two schemes: Pension and Other Benefits Scheme and Accident Prevention and Workers’ Compensation Scheme, although, in an endeavor to provide a more comprehensive social security package for the Zimbabwean society, groundwork for the introduction of more schemes is underway.