ICT SOPPORT OFFICER – Population Solutions for Health 250 views

Job Summary

The job exists to provide ICT support for PSH.

Duties And Responsibilities

• Conducts network maintenance and support for multiple PSH offices.
• Liaises with service providers and vendors.
• Creates backups of the network configuration.
• Secures network devises and monitors internet usage.
• Creates backups of system databases and ensures that all site-based information systems are functioning properly.
• Ensures that firewall is effective and allows accessibility.
• Utilizes backups to restore the system whenever there is a system failure.
• Implements the disaster recovery plan and backs up all systems and critical data.
• Conducts preventative maintenance and conducts the installations of computer hardware, consumables replacement.
• Recommends and performs hardware repairs computer.
• Provides first line support to all users and assists users to connect to networks and provides access to systems.
• Provides the software and hardware resources that are needed by the users.
• Investigates and resolves system and user support issues in a timely manner.
• Performs applications support and visits sites to resolve challenges.
• Trains users on how to effectively use new and existing systems.
• Installs and licenses antivirus, configures automatic updates, scanning and virus cleaning.
• Performs Vulnerability tests and performs data recovery.
• Creates and sets up email accounts on user computers.
• Creates and sets up collaboration and backup tools.
• Ensures connectivity to email and collaboration tools at all times.
• Allocates tagged assets to users and records all allocated assets.
• Maintains the asset register and track IT asset movements.

Qualifications And Experience

• Degree in IT or related Degree.
• Cisco or MCSE certification will be an added advantage.
• At least 2 years working experience with a local Area network for a large organization.
• Experience with windows server operating systems
• Hardware trouble shooting experience.
• Experience with routers, switches and firewalls.
• Driver’s license with minimum two years driving experience.