The successful candidate will lead and optimise Mega Market’s enterprise ICT infrastructure and service operations, ensuring technology platforms are available, reliable, secure, scalable and resilient across operational sites while advancing excellence, modernisation and automation.
Job Summary
- Employer: MEGAMARKET (Pvt Ltd)
- Job Type: Full-time
- Location: Mutare, Zimbabwe
- Category: Information Technology
- Closing Date: 2026-10-20
Key Responsibilities
- Lead networks, servers, storage, virtualisation, cloud and hybrid platforms.
- Manage capacity, performance, upgrades and technology refreshes.
- Manage ISPs, WAN links, internet, telecommunications and voice services.
- Monitor supplier SLAs, costs and service quality.
- Oversee the ICT service desk and escalations.
- Apply ITSM across incidents, problems, changes and service requests.
- Monitor SLAs, KPIs and user experience.
- Maintain backup and disaster recovery capabilities.
- Define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Conduct testing and support business continuity planning.
- Enforce ICT standards and maintain documentation.
- Support audits and ISO/IEC 27001 alignment.
- Collaborate with Information Security on secure configuration.
Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, Network Engineering or a related field.
- At least five (5) years of progressive enterprise infrastructure experience.
- Multi-site operations, ITSM, lifecycle and vendor/ISP management experience.
- FMCG, manufacturing, warehouse or operational technology (OT) exposure is advantageous.
How to Apply
Frequently Asked Questions
What qualifications and certifications are typically required for an ICT Infrastructure & Operations Manager role in Zimbabwe?
Most employers require a Bachelor's degree in Computer Science, Information Technology, or Engineering from a recognized university such as UZ or NUST. Professional certifications like CCNA, MCSE, ITIL, or CompTIA Network+ are highly valued and often essential for senior roles. Practical experience managing servers, networks, and data centers carries significant weight alongside formal qualifications.
What are the typical day-to-day responsibilities of an ICT Infrastructure & Operations Manager?
Daily tasks include overseeing network and server maintenance, managing IT support teams, ensuring system uptime and security, and coordinating with vendors for hardware and software procurement. You will also handle disaster recovery planning, monitor infrastructure performance, and report to senior management on IT operations. Budget management and compliance with local regulations like ZIMRA requirements for technology imports may also fall under your scope.
How does workplace culture and management style typically operate for IT roles in Zimbabwean companies?
Zimbabwean workplaces often blend formal hierarchical structures with collaborative team environments, though this varies by organization size and sector. Punctuality, respect for authority, and clear communication are generally expected, with increasing openness to remote work arrangements post-pandemic. Building strong relationships with colleagues and demonstrating reliability during challenges like power outages or connectivity issues is crucial for success.
What career progression opportunities exist for ICT Infrastructure & Operations Managers in Zimbabwe?
Progression typically leads to roles such as IT Director, Chief Technology Officer, or specialized positions in cybersecurity or cloud architecture. Some professionals transition into consulting or establish their own IT service companies given the growing demand for digital infrastructure. Continuous upskilling through certifications and exposure to emerging technologies like cloud services and virtualization enhances advancement prospects.
What benefits are commonly offered for full-time ICT management positions in Zimbabwe?
Standard benefits usually include annual leave as prescribed by the Labour Act, medical aid coverage through schemes like CIMAS or PSMAS, and pension contributions to NSSA or private funds. Some employers provide performance bonuses, internet allowances, or professional development funding for certifications. Benefit packages vary considerably between established corporates, NGOs, and smaller private companies.
What do Zimbabwean employers typically look for when hiring for this role, and how should I apply?
Employers prioritize proven experience managing enterprise infrastructure, problem-solving abilities during crises, and leadership skills for technical teams. Tailor your CV to highlight measurable achievements and include references from previous supervisors or clients. Applications are usually submitted via email with a cover letter and certified copies of qualifications, followed by panel interviews that may include technical assessments and scenario-based questions.
